Property Desktop Adjuster

Are you an experienced Property Claims Advisor or Loss Adjuster with a passion for technical expertise and a desire to expand your knowledge and skills while ensuring we are there for our customers in their time of need? If so, we have the perfect role for you.

We are delighted to offer the opportunity for a Property In house Desktop Loss Adjuster to join our Claims Customer Experience Team. In this role, you will report to the Property Claims Executive and work with an enthusiastic team of Property Claims Advisors to ensure that our customer claims are dealt with to the highest standard.

As a Property In house Desktop Loss Adjuster, you will act as a point of technical referral for both Household and Commercial Property claims. You will use your expertise and experience to provide guidance and support to the team, helping to ensure that our customers receive the best possible service in their time of need.

This is an exciting and challenging role that offers the opportunity to work with a dynamic and dedicated team, expand your knowledge and skills, and make a real difference in the lives of our customers. If you are passionate about technical excellence and customer service, we would love to hear from you.

Duties and Responsibilities:

• From the Desk you will Pro-actively manage and handle a desktop portfolio of personal and commercial property claims including ongoing customer engagement, cost delivery and meeting individual customer needs.
• Work with our Motor & Liability Claims Teams in managing Third Party Losses.
• Drive Technical excellence in claims validation through effectively identifying and scoping work in line with policy cover and market rates.
• Work with our Agile to further develop of systems.
• You will use your expertise and experience to provide training and upskilling of our existing property claims handlers from validation to settlement of property claims.
• You will need to have a working knowledge of the Irish Insurance claims market.
• Be able to demonstrate a capability of handling a variety of complex claims, identify market trends & provide strategic innovative solutions to improve Aviva’s Customer offering.
• An excellent knowledge of Insurance Principles and all regulation set out by the Central Bank of Ireland, with an ability to apply a practical approach to policy interpretation.
• You will have the ability to carry out the role in a professional manner, prioritise workloads and meet deadlines whilst displaying strong interpersonal skills.
• Timely reporting to the Property Claims Executive.

Skills & Experience:

• The ideal candidate for this position will be CIP qualified as a minimum or have an equivalent qualification.
• Experience in Loss Adjusting or Property Claims Handling.
• Qualification in the “building environment”, Construction, Building / Quantity Surveying / Engineering etc. is an advantage.
• A full understanding of all regulatory frameworks, including the CPC/CICA, and GDPR is essential.
• The successful candidate will possess robust negotiation skills and have a strong focus on customer service.
• They will have the ability to work both independently and as part of a team and possess excellent interpersonal skills.
• Effective communication and presentation skills are essential, as is proficiency in Microsoft Excel, Word, and PowerPoint.
• The candidate should have excellent report writing capabilities and be highly flexible and self-motivated.
• High level of initiative and ability to make real-time decisions based on changing information.

What will you get for this role?

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Free car parking
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact alannah.burgess1@aviva.com

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