Project Support Agent in Dublin, Ireland

Job Family: Customer Services

Req ID: 413663

Project Support Agent

Siemens Smart Infrastructure division is recruiting for Project Support Agent to join our Project (Solutions) team based in Dublin. We offer hybrid working, with 2-3 days per week in the office.

You will be responsible for a range of activities within the Project team of the business as outlined below.

As part of a small team, you will provide a professional, pro-active and responsive service to both internal customers (Project Controlling Team, Engineering Team, Customer Support Team, etc.) and external customers.

Role requires and energetic individual with a positive “can do” attitude and ability to work accurately and efficiently while adhering to tight deadlines and great attention to detail.

You will make an impact by:

· Call handling (customers, engineers or internal stakeholders).

· Responding to requests and dealing with complex issues.

· Handling e-mail requests and queries from customers, engineers, or internal stakeholders

· Planning, scheduling commissioning work with engineers and customers

· Schedule updating

· Issuing of certification & handover packs

· Issuing of RAMS to customers.

· Record retrieval, filing, scanning

· Updating databases with customer contact details and supplying customers with documentation

· Liaising with sales team, credit management and logistics team

· Coordination and validation of digital handover documentation in line with company requirements

· Driving continues improvement within area of responsibility and beyond

You will build on your existing skills and experience:

• Flexible, reliable, hardworking with a positive attitude and strong work ethic

• Ability to use own initiative with strong accuracy and attention to detail

• Previous experience using a stock control system such as SAP, Salesforce or a similar system would be desirable.

• AdvancedskillsinMSOffice:especiallyWord,Excel,Outlook

• Effectivetelephoneskills,includinghandlingcomplexcalls

• Exceptionalteamplayer

• Workswellunderpressureinafast-pacedenvironment

• Previous customer service experience would be an advantage.

What can we offer?

• Performance-Based Bonus: Enjoy an annual bonus linked to the company’s performance

• Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements

• Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.

• Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.

We value your unique identity and perspective and are fully committed to providing equal opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us! Please let us know if you require any reasonable adjustments to enable you to participate in the recruitment process.

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