Professional Services Account Manager – Remote

Job Title: Professional Services Account Manager – Remote

About our company:

The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with more than 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen – share our vision and grow with us.

About the position:

The Professional Account Services Manager drives customer success by determining areas of improvement within their warehouse operations. This role performs an analysis of customer data and presents these findings, to meet the goals of the customer and to improve warehouse operations.

• Assist high-level management teams of large corporations with coaching, behavior modification, and change management strategies.
• Provide coordinated support with our Raymond Solutions and Support Centers to ensure customers maximize the return on their investment.
• Execute on-site and virtual engagements with customers to review specific actions in support of company goals, with an emphasis on how to utilize the data to effect positive change in their operations.
• Understand how data and technology can be used to establish baseline efficiencies; Participates in and contributes to technical design sessions for telematics and warehouse optimization solutions with the customer.
• The desire to learn new technologies
• Practice continuous improvement, to assist their own work and assist the customer’s operations.

About remote work:

Fully remote candidates will be considered based on experience and skill set. Fully remote candidates may be required to travel to Greene, NY for onboarding and/or periodically throughout the year based on business need. To be considered for a fully remote position you MUST reside in one of the following states: Alabama, Arizona, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington or Wisconsin.

About you:

• A Bachelor’s Degree in business or a related field is preferred
• Five or more years of warehousing experience is preferred
• Previous material handling industry experience is preferred
• Continuous Improvement, Toyota Production System, or Raymond Lean Management experience strongly preferred
• Familiarity with SQL and Power BI preferred

About the total compensation package:

Salary – $107,000 – $137,000 per year. Compensation depends on the selected candidate’s education and experience.

Benefits – We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

• Vacation available on day 1
• 10 paid holidays
• Medical and Rx Plan options
• Dental and Vision Plan options
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA) for medical and dependent care
• Life Insurance and AD&D
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Indemnity Insurance
• ID Theft Protection
• Comprehensive 401(k) retirement plan with company match
• Profit Sharing Plan based on annual profitability
• Long-Term Care Insurance
• Vacation, Sick, & Volunteer Time
• Tuition Aid Program

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