Production Support Engineer in Dublin, Ireland

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Production Support Engineer

What you will do:

The Payment Processing Engineer is responsible for overseeing the testing and production environments for our payment processing switch and online payments. They will work in a team with other engineers and collaborate on projects for our clients, manage compliance deliveries, participate in testing new changes, prepare documentation for vendor and DEV, analyze performance, redundancy, and system reliability. They will analyze various client requests and inquiries regarding transaction scenarios. They will closely collaborate with the infrastructure team to ensure that the current IT infrastructure meets the requirements for load and functionality.

What you will need to have:

• Experience in real-time transaction orientated environments

• Working knowledge of Unix (AIX) environment or IMB Mainframe or HPE NonStop

• Networking / Telecommunications (TCP/IP, VPN, MPLS)

• Experience in Database systems, ideally Oracle

• Knowledge of payment Acquiring or Issuing business desirable

• Experience with payment testing simulators or any test automation tools desirable

• Log bugs and interact with development about problems with the solution

• Documentation of functionality, setup, technical requirements

• Troubleshooting of production, testing & certification issues

• Overview in the cryptographic aspect of payments and the necessity of securing sensitive data

• Willingness to join an out of hours on call support rota

What would be great to have:

• Ability to work under pressure to tight deadlines, with a drive and commitment to delivery

• Excellent analytical problem determination and solving skills

• Self-motivated with the ability to work on own initiative or as part of a team

• PCI DSS and PCI PIN Security Compliance

• Visa, MasterCard protocols knowledge and compliance

• Experience with cloud solutions for payment processing

• Displays positive attitude at all times

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine’s “World’s Most Admired Companies™” 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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