Product Quality Specialist in Port Melbourne, Australia

Job Description

An exciting opportunity for an Automotive Product Quality Specialist to join our growing Brand Quality team in a fast-paced environment within Australia & New Zealand automotive industry. You will be responsible for the identification, escalation, resolution, and communication of product issues relating to all GM vehicles sold within Australia and New Zealand.

We are seeking a meticulous and detail-oriented hands-on problem solver to ensure that our products consistently meet the highest standards of quality and brand integrity. The ideal candidate will be responsible for monitoring product quality, coordinating with vehicle homeroom teams, and implementing quality control processes and technical solutions to maintain brand consistency and customer satisfaction. You’ll work across multiple carlines, brands, and technologies at an exciting time within our business, and the automotive industry.

Responsibilities but not limited to:

• Identify, define, and root cause product issues and manage issues through to resolution.

• Collaborate with global cross-functional teams and suppliers to address product issues.

• Develop and implement quality assurance strategies and processes.

• Evaluate failed material or vehicle performance, develop means of reproducing issue where necessary, to determine cause of failure, whether design, manufacturing, or operating condition related.

• Investigate and resolve issues on escalated field vehicles, including vehicles at logistics locations and supplier facilities as required and feed issues back into vehicle homerooms.

• Lead all aspects of pre-launch Quality processes as required, such as quality drives and evaluation programs, audits and captured test fleet programs.

• Escalate issues identified as potential safety concerns to appropriate internal stakeholders.

• Author and/or release service technical documentation to describe the method of correction.

• As a technical subject matter expert, collaborate with field, training, and dealer support teams to assist with the management and resolution of field concerns and vehicle issues.

Experience/Skills:

• 7+ years within the automotive industry with direct involvement in, or significant exposure to relevant roles within the Aftersales business

• Tertiary qualification in an Engineering discipline OR Trade qualification as an Automotive technician is desirable.

• Experience in complex technical investigations and problem-solving methodologies.

• Experience diagnosing and resolving complex electrical and software related vehicle and component issues, with High Voltage (HV) battery and systems experience very highly regarded.

• Experience within Engineering, Aftersales Zone, or Field Service Engineering desirable

• Direct Dealer experience within the Aftersales function highly regarded.

• Strong technical understanding of the latest technology vehicle systems, components, and operation with experience in HV vehicle electrical systems and batteries highly desirable

• Strong understanding of vehicle repair techniques, tools, and processes

About Us

Globally, General Motors is headquartered in Detroit, Michigan (USA) – operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.

Locally, we’re a business with national reach and a proud, rich automotive history, and we’ve got the exciting opportunity to represent GM’s ongoing presence in Australia & New Zealand. Whether it’s the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringing iconic GM nameplates like Corvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there’s plenty to look forward to.

This role will see you joining the GM team and becoming engaged with Cadillac at an early stage of its entry as a pure electric vehicle brand in Australia & New Zealand. You will have the ability to work directly with consumers, suppliers, dealers and internal stakeholders at all levels on a variety of projects. We run off a hybrid working model which offers flexibility.

If this sounds like you and looking for a new challenge, Apply Now.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/en/working-at-gm/)

Our Culture

How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

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The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.