Product Manager – Technical 2 in St Leonards, Australia

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Manager – Technical 2

Overview

Responsible for working together with development teams on developing new features and enhancements for Payment gateway product.

• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap

• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements

• Collects and shares user stories with engineering teams

• Acts as the voice of the business customer and accountable for the platform services

Responsibilities

• Shares the responsibility for owning analysis and delivery for the teams user stories and features

• Plays a key role in the process of requirements elicitation and decomposes business requirements into user stories

• Coordinates internal forums to collect and identify feature-level development opportunities

• Shares responsibility for recommending trade-off decisions on product features/acklog items

• Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests

• Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams

• May participate with the business in customer research to inform platform product feature needs

• Coordinates with internal teams on platform product requirements

• Keeps close to the design of the user experience and the technical delivery

• Reviews demo against acceptance criteria for the user stories

• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.