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Product Manager (Accounts and Order Management)
Brand: Spoonflower (Remote)
Location: , Remote, United States
Req ID: 2024-3758
At Spoonflower (part of the Shutterfly family of brands) our mission is to inspire individuals to make, buy and sell unique products built around color and pattern. Our e-commerce website makes it possible for individuals to create, sell, and shop for unique fabrics, wallpaper, and home décor. Spoonflower’s global marketplace connects our customers to more than 1 million designs by independent artists from around the world.
We are seeking a customer-centric and motivated Sr. Product Specialist II (Product Manager) to join our expanding Product Management team. In this role, you will lead the enhancement of our e-commerce checkout, tax compliance, artist royalties, customer account and order management capabilities. You will also play a critical role in evolving our royalty system for artists, developing a customer loyalty program to increase retention and growth, and ensuring compliance with tax and industry regulations.
Key Responsibilities:
Manage Product Roadmap: Create and maintain a comprehensive product backlog. Develop business cases, define user stories, set requirements, and create acceptance criteria for new features and enhancements.
Agile Product Management: Lead Agile product management processes, focusing on continuous improvement, hypothesis testing, and data-informed decision-making. Manage bug tracking, triaging, and resolution processes for efficient product iteration.
Qualifications:
Collaborative and Organized: Excellent interpersonal, communication and prioritization skills, with a proven ability to engage with cross-functional teams, including engineering, marketing, and design.
Preferred Skills:
Agile Certification: Certified Scrum Product Owner or other Agile-related certifications are a plus.
What We Offer:
Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.
This position will accept applications on an ongoing basis until filled.
The compensation package for this role is based on multiple factors, such as job level, responsibilities, location, and candidate experience. The base pay ranges included below are specific to the locations listed, and may not be applicable to other locations.
California : [$104,000-148,000]
Connecticut, New York, and Rhode Island: [$104,000-135,500]
Colorado and Washington: [$104,000-125,500]
Nevada: [$97,750-135,500]
This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks. More details about our company benefits can be found at https://shutterflyinc.com/benefits/.
This opportunity can be remote, but candidates must reside in a state in which Shutterfly is registered to do business. This includes all US states except District of Columbia, North Dakota, Mississippi, Rhode Island, Vermont, and Wyoming.
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