Product & CRM Lead – Remote

Salary: £43,898 plus benefits

We are recruiting for an experienced Product & CRM Lead to develop processes and strategies to support user experience of our CRM (Salesforce) and take responsibility for our main fundraising product, Feed a School. With experience of driving product success and enhancing user experience, you will work in close collaboration with our global movement, contributing to the product’s success, both online and offline. As a global network, we have effectively harnessed CRM technology, and you will play a key role in supporting the growth of our movement to allow us to reach more children waiting for Mary’s Meals.

Reporting to our Director of National Affiliate Growth, you will provide inspirational leadership to our small CRM team and drive collaboration with teams in our National Affiliate countries, Marketing and Technology & Projects. The development of strong working relationships will be key to success in this role, as is the ability to act as the main point of contact between stakeholders and technical teams.

Key responsibilities & activities:

• Lead the product development process through to launch.
• Lead, develop, coach and inspire a high-performing team, promoting a culture of engagement and empowerment including identifying and implementing opportunities for delegation and development.
• Develop and maintain a balanced product strategy for online and offline fundraising efforts.
• Gather and incorporate feedback to meet stakeholder needs.
• Collaborate with teams to define and refine product prototypes.
• Track and analyse product performance using key metrics for informed decision-making
• Guide the product through development phases, ensuring alignment with user needs and strategic goals.
• Oversee CRM campaigns to engage and nurture National Affiliate relationships.
• Manage CRM tools and technologies for seamless integration and optimised performance.
• Support the Marketing team in using data analytics to identify market trends and growth opportunities.
• Collaborate with cross-functional teams to execute product roadmaps.

About you:

Required skills & experience:

• 5 years of experience working with CRM platforms (ideally Salesforce) in a senior product or CRM delivery role.
• Experience of managing projects, working cross-functionally and developing processes and procedures to drive simplicity and stewardship.
• A strong working knowledge of Agile principles and techniques.
• Exemplary communication, mentoring and coaching skills.
• Demonstrates strong commitment to our vision, mission and values.
• Proven track record of working effectively across a wide cultural and geographical remit to build strong relationships and promote a culture of collaboration.
• Pragmatism with the ability to work at every level to ensure key deliverables are met.
• Positive with a solution-focused, proactive and optimistic approach to work.
• Experience of working in a non-profit environment would be beneficial.

About us:

We have a remote-first approach to work and are happy for you to work remotely and flexibly, in a way that best supports your work life balance, we also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of over 2.4 million children who today will receive Mary’s Meals.

We believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding. Mary’s Meals is committed to preventing any type of unwanted behaviour at work and we expect all the Mary’s Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.

Salary advertised is for UK based candidates, our salary philosophy ensures consistency across locations where Mary’s Meals operates, please reach out to [email protected] for more information about salaries in other locations.

This is a fantastic role where your daily work has real impact. If you are looking for more from your role and our mission, vision and values resonate with you, then we would love to hear from you. Please click Apply and tell us why this role would be a good fit for you and your motivations in considering a role with Mary’s Meals International.

Benefits:

• 8% non-contributory pension contribution – after 3 months (for international candidates the 8% pension contribution will be paid as a part of salary)
• 34 days annual leave (including bank holidays), increasing by 1 day each completed calendar year, to a maximum of 39 days (+ option to buy another week)
• Flexible working
• Employee Assistance Programme, including perks and cash back opportunities
• Life assurance

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.