Process Development Lead – REMOTE (Mass. / Eastern)

Be part of something altogether life-changing!

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Process Development Lead for Cytiva is responsible for leading projects, driving process improvement initiatives, and serving as an SME on cross functional and enterprise wide projects to support the global customer service organization.

This position is part of the Process Development team in Global Commercial Operations, located in the US, and will be remote (with a preference in the Marlborough/Boston, MA area). At Cytiva, our vision is to advance future therapeutics from discovery to delivery.

What you will do:

• Lead the implementation of Order-to-Cash and Customer Service projects to drive process improvement and productivity across the Global Customer Service organization.
• Act as the Subject Matter Expert for Order-to-Cash systems and processes, and represent the Global Customer Service function in cross-functional and enterprise-wide projects.
• Collaborate with key stakeholders to share and evolve best practices, process rigor, and execution of projects.
• Champion simplification and continuous improvement through DBS, supporting the wider Global Customer Service team on the journey to a best-in-class customer experience.
• This position is remote in the US, with a preference in the Marlborough/Boston, MA area, or any Eastern time zone state.

Who you are:

• Bachelor’s degree with 5+ years of relevant experience OR Master’s degree with 3+ years of experience
• 5+ years of commercial operations experience in a global organization with deep understanding of inquiry and order management and a strong customer focus.
• Demonstrated project leadership experience from working with regional, global, and/or cross functional teams to deliver projects and process improvements
• Strong organizational, analytical, and problem-solving skills, with the ability to translate complex business processes and user requirements into clear and action focused project plans
• Strong collaboration, communication, and influencing skills to build relationships and earn trust and credibility at all organizational levels

Travel Requirements:

• This position requires 10%-20% domestic & international travel, which includes overnight stays.

It would be a plus if you also possess previous experience in:

• Oracle and SFDC
• Established process improvement toolkits such as DBS or LEAN, Six Sigma, etc. DBS Certified Practitioner status in a specialty such as PSP, TPI, or 5S would be an additional plus.
• Change Management

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

The annual salary range for this role is $90,000-$120,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

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