Principal Software Engineering Manager

We are the Microsoft 365 Service Communications team within the Experiences & Devices division at Microsoft. Our mission: To empower customers with timely, targeted, and actionable information and insights on upcoming new value and issues impacting their productivity. We span the whole customer spectrum, from Enterprise IT Admins to the EDU and Small Business, through to the end user. 

Microsoft 365 truly is an unbeatable solution to help customers realize their potential. We are a central player in partnership with other teams in the E&D Customer Success Engineering organization in providing customer communication solutions that enable our customers, from IT Admins to consumers, to be “in the know” when it comes to the good – the latest features, as well as the issues that may affect their ability to get their work done effectively and efficiently. 

We work closely with the Amplify team on the Office Enterprise Admin Center and create the Message Center and Service Health Dashboard. Our features are used every day by Enterprise IT Admins across the world. Our Customer Communication ecosystem is quickly growing with the aim of building customer trust in Microsoft’s ability to bring them new value with no business disruption. 

We are a startup like, fast paced, highly collaborative team with a near-100% Workgroup Health Index rating that just likes to get stuff done. We work on interesting projects, grow, learn and have fun doing it. Smart people who care deeply about creating a fun and supportive workplace. Best of all, your work will impact millions of people, and you can be proud to see customers benefit from the work you do. 

We are looking for a Principal Engineering Manager passionate about engineering performant and scalable services to join us in this highly visible, impactful, and challenging mission. We operate in a Combined Engineering model and our engineering managers are expected and encouraged to partner up with their Product Manager counterparts to refine our goals and objectives and grow our business in scope and in impact. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In this role you will work with peers and across disciplines, in close partnership with Program Management and Design, to create, implement, and roll-out features in a full-stack development model, which we build using the latest tech: React, Azure, AzureSQL, DocumentDB, COSMOSDB, ADO, Git, and the core web dev stack – C#, JavaScript and Typescript, HTML/CSS, etc. Our code ties into engineering systems across Microsoft.

Your responsibilities will include: 

• Hiring and leading a team of strong software engineers.
• Manage delivery schedules in an agile delivery environment.
• In partnership and collaboration with Program Management and Engineering leadership, set strategy for your areas of business ownership.
• Set aggressive but realistic Objectives and Key Results and lead your team to provide the engineering creativity, smarts, and ingenuity to make them happen on time and with high customer satisfaction.
• Working close partnership with Program Management and Design in the creation of services and user facing features.
• Working closely with partner teams to remove execution and adoption barriers.

Required Qualifications: 

• Bachelor’s Degree in Computer Science, or related technical discipline AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
• OR equivalent experience.
• Customer obsession is a must.
• Strong desire to build a healthy, diverse and inclusive team.
• Strong experience, ability, and willingness to work collaboratively and independently with others on architecture and design of large, distributed systems.
• Experience either as an individual contributor or hands-on manager with Web Application Frameworks – AngularJS, React, or equivalent, writing in C#, Javascript, TypeScript, AzureSQL/NoSQL DBs.
• Proven ability to design and develop loosely coupled, componentized, and unit-tested software.
• Demonstrated software validation and automated monitoring skills.
• Demonstrated success in executing against a software development schedule.

Preferred Qualifications: 

• Bachelor’s Degree in Computer Science OR related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, OR Python
• OR Master’s Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
• OR equivalent experience.
• People management experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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