Pharmasource and Ostomysource Customer Service Technician

Job title:

Pharmasource and Ostomysource Customer Service Technician

Company

Allcare Pharmacy

Job description

Pharmasource and Ostomysource Customer Service TechnicianCitywest DublinPermanent RoleThe RoleAs a Pharmasource and Ostomysource Customer Service Technician, you will be the primary point of contact for customers, ensuring they receive exceptional service and support. Your responsibilities will include customer support and issue resolution.MAIN DUTIES & RESPONSIBILITIES

• Assist Sales and Customer Services Manager and Team Lead in driving a Customer Service Team that provide a best-in-class customer service and achieve monthly sales targets
• Contribute to the running of the PSOS Customer Service Team, ensuring strong time management and organisational skills are employed
• Provide support to the PSOS Team Lead as required to resolve customer queries
• Ensure customer orders are managed appropriately and in a timely manner within SLA
• Maintain department product Master Data requirements
• Establish a working relationship with all relevant vendors, raise orders, monitor backorders and track shipments where required
• Liaise with various other Departments within Uniphar to resolve issues and achieve results
• Assist the PSOS Team Lead and higher management to constantly review, monitor and provide improvements to all processes and systems within the Uniphar Group
• Work with AP department and PSOS Team Lead to manage relevant vendor queries regarding price and quantity discrepancies to ensure vendor accounts reman up to date
• Ensure all relevant regulatory paperwork is supplied to Uniphar when required
• Comply with all Uniphar GDP processes and procedures and comply with regulations in force relating to supply of EMPs, Ostomy products and medical devices.
• Be aligned with Uniphar Group company strategy and focus including an in-depth knowledge of all relevant Work Instructions and SOP’s
• Complete any other designated task necessary as requested by Management

QUALIFICATION, EXPERIENCE & SKILLS REQUIRED

• Relevant professional qualifications (Pharmacy Technician)
• Previous customer service experience preferably in the pharmaceutical sector
• Previous experience with SAP is a distinct advantage
• Flexibility: It is essential that the candidate be able to provide flexibility to the function. Specifically, this may require extra hours during busy periods.
• Have good IT skills (MS Office, PowerPoint etc).
• Requires clear diction and a good telephone manner and a commitment to excellent customer service

COMPETENCIES

• Ability to work on own initiative
• Speaks clearly and specifically. Excellent communications skills including verbal, written and presentation
• Communicates in a professional manner and effectively manages customer liaison
• Works well within a team, flexible and willing to share the workload
• Demonstrate ambition and initiative in their work
• Open to change in a fast-moving industry and to new learning
• Be supportive of colleagues in a team environment
• Should adhere to the service values of Uniphar Wholesale
• Ability to learn new business processes and operate training provided on new IT applications
• Ability to work effectively in a team to achieve organisational goals.

How we’d like to work togetherDue to the expected key outcomes associated with this role by its nature it will be a role based out of one of our offices across the UK, Ireland or Europe. There will be an element of hybrid working available, but this role will also involve travel to our global sites. It is important to note that we do not expect this job to be a ‘9 to 5’ type position. In return for your flexibility, you will be joining an environment that understands how inter-twined work and life have become – and both the benefits and challenges that brings – and therefore offers a flexible, progressive way of supporting it.If you believe that you meet most of the criteria above, we encourage you to apply. We are an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection processUniphar – Who we areWith a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.Click here to find out more:Culture at UnipharUniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.We have a people first approach – we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.SustainabilitySustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.#unipharsupplychainandretail

Expected salary

Location

Ireland

Job date

Thu, 13 Mar 2025 00:54:11 GMT

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