Patient Liaison Officer – International and Private Patients

Job title:

Patient Liaison Officer – International and Private Patients

Company

NHS

Job description

This post is an exciting opportunity to join the International and Private Patients service, working alongside clinicians and patients to provide a high quality service.Reporting to the International Deputy Service Manager for private healthcare, this role will be responsible for providing interpreting and liaison support to the patients and families, consultants, medical staff and other multidisciplinary professionals that have input in the care and management of Arabic-speaking private patients within the Trust.The post holder will be expected to work with referring organisations in order to streamline access to Trust services and assist in managing patient pathways efficiently and offer a high-quality patient experience.This is an exciting opportunity to join a developing team and have direct impact on patient care for Arabic speaking patients referred to GSTT.Main duties of the job

• To provide Interpreting & translation services within a clinical setting involving Arabic speaking private patients, Trust consultants, other clinical staff and management.
• Undertake both verbal and written translation requirements.
• Ensure that patients understand what is being said to them and are fully informed before signing any consent to treatment forms.
• To welcome and escort Arabic-speaking patients attending appointments or admissions at the Trust, explaining the facilities and procedures including all relevant health and safetyinformation.
• Provide day to day liaison support between administrative staff, clinical staff, Embassy’s representing offices, families and Arabic speaking private patients.
• When required in Arabic, to ensure all the appropriate information is collected from the referrer so that a full and effective clinical assessment can be made.
• The post holder is expected to liaise with patients, clinical staff and admissions, to ensure that patient activity is collected and documented daily.

About usGuy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.Date posted21 February 2025Pay schemeAgenda for changeBandBand 5Salary£35,964 to £43,780 a year inc HCAContractPermanentWorking patternFull-timeReference number196-COF10635-SJob locationsGuy’s and St Thomas’ NHS Foundation TrustWestminster Bridge RoadLondonSE1 7EHJob descriptionJob responsibilitiesPlease refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities. Job descriptionJob responsibilitiesPlease refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.Person SpecificationQualificationsEssential

• Educated to degree level or equivalent qualification or experience.
• Professional Arabic Interpreting, translation qualifications or equivalent experience.
• Demonstrable capability and capacity for service delivery in a large, complex acute hospital environment.

Desirable

• Multilingual translation qualifications. Good medical terminology knowledge
• Evidence of continual professional development.

ExperienceEssential

• Experience of working with Embassy-sponsored adult and paediatric patients within a private healthcare setting.
• Knowledge and experience of developing relationships and referral pathways in a healthcare setting.
• Proven ability to liaise effectively within a multidisciplinary team based environment.
• Experience of providing interpreting and translation services

Desirable

• Lived and worked in the Middle East.

ExperienceEssential

• Ability to write and speak fluently in both English and Arabic languages
• Knowledge of the MENA countries and in depth knowledge of Arabic cultural and expectations.
• Excellent inter-personal and communications skills, coupled with diplomacy and tact
• Ability and willingness to handle confidential information without compromising confidentiality or trust.

Desirable

• Knowledge of the UK private healthcare market and the NHS/PP challenging environment.
• Knowledge of the Middle east Healthcare markets.

Person SpecificationQualificationsEssential

• Educated to degree level or equivalent qualification or experience.
• Professional Arabic Interpreting, translation qualifications or equivalent experience.
• Demonstrable capability and capacity for service delivery in a large, complex acute hospital environment.

Desirable

• Multilingual translation qualifications. Good medical terminology knowledge
• Evidence of continual professional development.

ExperienceEssential

• Experience of working with Embassy-sponsored adult and paediatric patients within a private healthcare setting.
• Knowledge and experience of developing relationships and referral pathways in a healthcare setting.
• Proven ability to liaise effectively within a multidisciplinary team based environment.
• Experience of providing interpreting and translation services

Desirable

• Lived and worked in the Middle East.

ExperienceEssential

• Ability to write and speak fluently in both English and Arabic languages
• Knowledge of the MENA countries and in depth knowledge of Arabic cultural and expectations.
• Excellent inter-personal and communications skills, coupled with diplomacy and tact
• Ability and willingness to handle confidential information without compromising confidentiality or trust.

Desirable

• Knowledge of the UK private healthcare market and the NHS/PP challenging environment.
• Knowledge of the Middle east Healthcare markets.

Expected salary

£35964 – 43780 per year

Location

Southwark, South East London – Lambeth, South East London

Job date

Sun, 23 Feb 2025 00:51:13 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.net) you saw this job posting.