Job title:
Patient Administration Officer/Medical Secretary
Company
GenesisCare
Job description
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.Are you ready to embark on an exciting journey as a Patient Administration Officer/Medical Secretary at our state-of-the-art cancer care centre located in Cromwell? Join our dedicated team at GenesisCare UK and be part of something extraordinary.The Role:As a Patient Administration Officer/Medical Secretary with us, you’ll play a pivotal role in managing all necessary administrative tasks within the centre while offering comprehensive secretarial assistance to various consultants, especially those new to private practice or joining GenesisCare without medical secretaries.This is your opportunity to make a meaningful impact and develop your career.What You’ll Do:
- Handle telephone calls and queries
- Responding to and interacting with a variety of individuals which may include patients, customers, referring physicians, Mayo providers, allied health staff and family members
- Liaising with patients and carers throughout the referral pathway and for clinic appointments
- Scheduling appointments for treatments and clinics
- Dealing with correspondence from Consultant Oncologists, patients and referrers.
- Type clinic letters as required.
- Ensure all letters and follow-up documentation sent to the appropriate recipients
- Response for gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the suitability of consultant review. This requires understanding of basic medical terminology and clinical pathway requirements.
- Act as first point of contact for all new referrals and clinic appointments
- Process all radiotherapy referrals
- Central point of contact for all radiotherapy referrals (internally and externally)
- Central point of contact for International Patients team and all international patients contacts. This requires onsite presence.
- Liaise with insurance companies to ensure all insurance cover is verified.
- Liaise with consultants, secretaries, radiographers and nursing staff regarding new patient and review clinics, follow-up clinics and during treatment courses
- Coordination of outside medical records, imaging, lab results, etc. are also managed to ensure providers receive all necessary information to meet the needs of the patient
- Appropriately direct all incoming calls and participate in all reception duties
- Often dealing with difficult service users and challenging situations efficiently
- Receive patient referrals and administer in line with the timings and requirements as set out in Trust and National policies.
- Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
- Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Plan and organise centre multi-disciplinary team meetings/ huddles.
- Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate.
- Type clinical letters, which will include medical extensive terminology, as well as discharge summaries or other relevant correspondence and documents are required.
- Ensure patient documents and medical health records are filed regularly and accurately and are available for all clinical episodes.
- Receive and collate reports of investigations such as blood tests, x-rays and further medical opinions and ensure that all necessary reports are assembled before the next clinical appointment of patient.
What You’ll Have:
- Possess excellent verbal and written communication skills.
- Previous experience managing a busy reception area
- Experience in a customer focused environment
- Strong relationship building skills
- Experience within a diverse range of administrative roles
- Evidence of an empathetic and holistic approach to patient care
- Experience with resolving complaints satisfactorily
- Significant experience of working as a secretary and/or in a clerical environment
- Experience of managing diaries and schedules
- Experience of referral triaging and booking processes
- Excellent communication and Organisational skills
- Professional telephone manner
- Ability to work to tight and conflicting deadlines
- Experience of using Mosaic IT package an advantage
- Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
- Previously worked within the healthcare sector preferred
- RSA audio typing and typing or equivalent keyboard skills
- Medical terminology
- Able to demonstrate experience of working with Microsoft office and databases
Why Choose GenesisCare:Discover what’s in store for you when you join the GenesisCare UK team:
- Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
- Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
- Access our world-class radiotherapy – free to you and your immediate family, if required.
- Secure your future with a competitive Company Contributory Pension Scheme.
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
- Treat yourself with exclusive retail discounts.
Who We Are:GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.Collaborating with universities and leading clinicians globally, we’re dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies.We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.Join GenesisCare UK and shape your future, while shaping the future of cancer care.GenesisCare is an Equal Opportunity Employer.
Expected salary
Location
Cromwell, Nottinghamshire
Job date
Sat, 14 Sep 2024 05:59:20 GMT
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