Partner Manager

Job title:

Partner Manager

Company

ServiceNow

Job description

Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.Learn more on and about their experiences working at ServiceNow.Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.Job DescriptionServiceNow’s Global Partnerships & Channels (GPC) organization is a strategic pillar for the organization’s growth engine. Our mission for the GPC organisation is to create a vibrant, world-class partner ecosystem that aligns to the GPC mission & transformational operating model principles. With the objective of helping to enable & accelerate ServiceNow growth to $20B and beyond.This individual will play a key role in delivering on the GPC transformational vision: ‘Partner Success’ is synonymous with ‘Customer Success’ in accelerating Digital Transformation & predictable Business Outcomes for our partners in UKI.We are looking for a dynamic Partner Manager that thrives in a fast pace working environment and can play an integral role in developing ServiceNow’s relationships strategic alliance partners – in the UKI market.Primary focus:

• Regionalise the global, strategic multi-year joint plans with our alliance partners focused on Co-Sell & Co-Delivery to accelerate our joint Clients’ Digital Transformation Journey in enterprise segments.
• Enable & establish World Class Delivery Capability, Capacity & Competency with named alliance partners by NOW Product Line.
• Drive Alliance operational rigor, consistency and business review governance with ServiceNow and senior partner stakeholders.

Reporting into the UKI Director, Global Partnerships and Channels (GPC), fulfilling this role means you will be managing the relationship, strategy development and execution, and all go-to-market functions with four of our alliance relationships within ServiceNow UKI’s geography. A successful Partner Manager enables cross collaboration between ServiceNow and our alliance partner, creates and executes strategic plans and drives market development activities that accelerates ServiceNow and partner’s position within the market.The ideal candidate will have some experience operating at the senior executive levels and have a solid understanding of partner’s business model. A high business acumen is a must with the ability to translate how ServiceNow’s technology platform can enable partner’s go-to-market service offerings.A high-energy candidate with diverse skill sets such as relationship building, strategy development, negotiation, problem solving and communications and who are looking to operate at the executive levels should apply.Required Competencies:Leadership competencies:

• Drive results- Consistently achieving results, even under tough circumstances
• Nimble learning- Achieving learning through experimentation when tacking new problems
• Collaboration- Building trusted relationships and turning conflicts into opportunities to collaborate
• Self -development- Is curious and is actively seeking new ways to grow and learn

In addition to our ServiceNow leadership competencies, the GPC organization has defined core and functional competencies that are aligned to the GPC operating model and provide the foundation of the framework, describing behaviours to be displayed by all GPC employees.Core Competencies:

• Ensures Accountability – Holds self and others accountable to meet commitments
• Execution Focus – Consistently achieving results even under tough circumstances
• Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies

Functional competencies:

• Persuades- Using compelling arguments that convey a clear understanding of the unique needs of different audiences to gain the support and commitment of others
• Situational adaptability- Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Trusted Advisor- The person the client / customer/ peer turns to when an issue arises, often in times of great urgency: a crisis, a change, a triumph, or a defeat.

Responsibilities:

• Develop and execute a global strategic joint business plan that drives all aspects of the partner relationship including: executive interlocks, business development, enablement, certification plans, partner marketing, and solution development
• Presents and promotes ServiceNow’s value proposition and capabilities that enables the partner to build a profitable ServiceNow business
• Manage all relationship interlocks: executive, product development, marketing, and delivery
• Develop and execute capacity plans to assure partner is well positioned to deliver successful customer implementations
• Collaborate with Marketing teams to build and execute joint demand generation plans
• Support joint sales pursuit activities
• Develop and execute joint solution development plans with emphasis on targeted industry markets
• Regular communications that promotes the success of the partnership
• Lead regular business performance / relationship reviews with senior management
• Build and maintain activity and performance reports and dashboards

QualificationsTo be successful in this role you have:

• Excellent instincts and proven ability to interface at a senior levels with ease
• Adept at moving quickly between low-level execution and high-level strategic thinking and organization
• A good understanding of partner’s operating model
• Superior relationship building skills across internal and partner stakeholders
• High level of communication skills, both written and verbal
• Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans.
• The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment
• Proven track record of exceeding performance objectives
• Experience and success operating within the Enterprise market
• Fast paced, high growth company experience
• High business acumen with a sales, marketing, and solution development mindset
• Capable of performing in a virtual team environment
• Negotiation and conflict resolution skills

Experience:

• 5+ years in Global System Integrator alliance management or business development role within the enterprise software ecosystem.
• Bachelor’s Degree or equivalent. MBA a plus.

Additional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

Expected salary

Location

Staines, Surrey

Job date

Thu, 13 Jun 2024 01:44:39 GMT

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