ABOUT VIRTUANCE
Virtuance is the nation’s leading provider of photography and visual marketing services to the real estate industry. We are the creators of HDReal®, our proprietary artificially intelligent imaging system, which has changed how real estate agents, property owners, and managers market their properties, allowing for quality, consistency, and value at scale. We support our clients with a world-class user experience, both online and in person. With a national footprint, limitless scalability, and award-winning company culture, Virtuance is uniquely positioned to continue its fast growth trajectory in the years to come as we work towards our mission of becoming the world’s premier real estate visual marketing provider.
Since our founding in 2010, we’ve quickly expanded into 37 markets nationwide while maintaining a 97% customer satisfaction rating and industry-leading Net Promoter Scores. Our service is second to none, and we work hard to always learn and improve as we continue to grow. As we like to say, we’re just getting started.
- We strongly encourage people from underrepresented groups to apply.*
Department: Photography Department
Salary Range: $42,000-$51,000
Reports to: Partner Acquisition Manager
OVERVIEW OF THE ROLE
The Partner Acquisition Specialist (PAS) is responsible for recruiting & hiring talent for our network of Partners. The PAS is also responsible for various administrative tasks within the
Partner Acquisition Team, such as responding to applicants, arranging interviews, answering
general questions, shipping equipment and overseeing the paperwork process for onboarding partners. The Partner Acquisition Specialist’s responsibilities include but are not limited to the following.
DAY TO DAY RESPONSIBILITIES
Partner Acquisition:
- Create and update job ads for all partner positions
- Oversee the application process to ensure applicants are followed up with promptly
- Review every new application daily to determine eligibility
- Schedule interviews with all photographers, scanners, and aerial pilots
- Manage email/phone communication with potential candidates for all partner positions
- Respond to all applicant emails within 24 hours M-F
- Maintain ads on recruiting platforms such as Team Tailor
- Ensure our recruiting efforts are done in a manner that promotes the partnership relationship with partners’ business
- Act urgently to improve the recruiting and onboarding process when there are challenges.
- Maintain and manage our leased equipment inventory
- Ship and receive all leased equipment that is shipped to partners
- Communicate with onboarding partners to hold them accountable to onboarding timeline and answer/direct questions
- Solving problems for recruiting and researching new and innovative ways to recruit effectively.
- Create partner accounts in our various systems to ensure they are set up for success before entering the field
- Update Partner database with all relevant information from interview notes to partner clearances and any other information pertinent to them partnering with Virtuance
- Ensure all partners have the correct qualified gear prior to beginning their partnership with us
- Review and respond to various requests in our Slack communication channels from our PSS and CS teams in regard to availability/scheduling challenges
- Collaborate with other members of the photography team to ensure Partner Acquisition questions are answered and the team is updated on various projects
- Provide general support to the Partner Acquisition Manager on various projects and initiatives as they arise
Partner Availability: Assist Partner Acquisition Manager with getting partners certified on additional products to maintain product availability
- Reach out to the current team of partners and get them certified to offer additional products in their market
- Communicate availability challenges to the operations team so they are aware of challenges and solutions
- Review weekly reports to ensure there is enough partner availability to support our client base in all markets
Partner Support and Culture
- Ensure our awesome company culture extends to the applicants and partners in the field
- Ensure applicants and all partners feel heard, valued, and supported in the field
Monthly/Annual Tasks
- Review the number of applicants to ensure the Partner Acquisition Department is on track to meet goals
- Adhere to and be held accountable for recruiting metrics
- Review and update all team SOPs to ensure alignment is maintained across the Partner Acquisition Team
REQUIREMENTS
Recruiting Experience – Preferred but not required
Customer Service and Communication Skills
- Customer Service experience required
- Genuine desire to connect with people and provide insight on a potential successful partnership
- Be able to listen effectively to find the root cause of issues, communicate clearly and empathetically to solve the issue, and ensure the client/partner feels heard and supported.
- Superior written and verbal communication skills.
- Passion for providing excellent customer support for our partners in the field, clients, and internal staff.
- Be able to handle the spectrum of partner emotions: frustrated, bored, excited, stressed, etc., all while having patience and empathy, even in the most stressful situations.
Prioritization and Time/Task Management
- Be able to prioritize working with the team on your assigned daily tasks while assisting with daily photographer support items as they occur
- Demonstrate the ability to act with urgency when the situation warrants it to resolve issues
- Demonstrate the ability to prioritize tasks by urgency and importance
- Demonstrate the ability to prioritize your time so that you can master the delicate balance of team tasks and field support
Problem‐Solving Skills
- Be able to effectively listen to partner needs, concerns, challenges, and successes and take action as needed
- Ability to uphold all of Virtuance’s Core Values regularly
- Proactively identify and find solutions for issues as they occur
- Offering proactive solutions to improve efficiencies and operational excellence for the
- Photographers and Photography Support Team
- Ability to be resourceful in solving problems
- Demonstrate proactive issue-resolution skills and support the team in achieving the same
Creative Thinking Skills
- The ability to recognize when an improvement can be made to make something more efficient, easier and/or more streamlined and implement creative experiments or changes to address these needs.
Other Key Attributes to be successful in this role include
- Meticulous attention to detail
- Proactive in nature when taking on tasks
- Ability to take initiative
- Works with a sense of urgency
- Genuinely thrives on making a personal connection with partners
- Flexibility
- Detail-oriented
- Creative and Big picture problem solver
- Thinks on their feet
- Ability and desire to learn new skills, tasks, technology and programs quickly
- Fast typing skills
- Able to convey empathy in written and verbal communication
- Tech-savvy
- Able to create detailed documentation to ensure all members of the team are aware of changes with partner onboarding
- Strong alignment with Virtuance’s company values
WHAT WE OFFER YOU
Compensation: A competitive base salary with limitless growth potential. $42,000-$51,000
Benefits: Our team members are the foundation of our company. As such, our generous benefits package includes:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Company Paid Mental Health Support (via Teladoc)
- 401k Contribution Matching [n/a for Seasonal or/and PT job postings]
- $300 Home Office Stipend [n/a for Seasonal or/and PT job postings]
- Paid Parental Leave [n/a for Seasonal or/and PT job postings]
- Long-Term Disability Insurance [n/a for Seasonal or/and PT job postings]
- Unlimited Paid Time-Off (for Exempt Roles)
- Generous Paid Time-Off (for Non-Exempt Roles)
- Internal Growth Opportunity
- Professional Development Stipends
- Training to set you up for success
- Supportive team environment
- Additional incentives for meeting/exceeding goals
MORE ABOUT VIRTUANCE
- Founded in 2010, we have had uninterrupted double and triple percentage annual revenue growth, a proven track record of success, and have been profitable every year since our founding.
- We currently service more than 45,000 individual real estate professionals and dozens of enterprise-level clients.
- Currently among the leading providers of Real Estate marketing services in dozens of markets around the country.
- Team environment with an emphasis on a work-hard, play-hard & no excuses attitude.
- Entrepreneurial, ‘lean startup’ mentality with limitless potential for growth and earning potential.
- Remote-first work culture supports lifestyle over location and allows employees to work anywhere.
- Team of 75+ Employees in addition to more than 300 HDReal® Photography Partners in the field across 20+ states.
AWARD-WINNING CULTURE AND TEAM
- Denver Business Journal recognized Virtuance as the 4th Best Company to Work for in Denver for multiple years.
- INC 5000 recognized Virtuance as one of the fastest-growing companies in the USA
- Houzz recognized Virtuance for industry-leading service on a national level.
HOW TO APPLY
Fill out the form and submit your resume and cover letter to the Partner Acquisition Manager, Claire Teator claire.teator@virtuance.com
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