Overnight Front Office Supervisor in Melbourne, Australia

Additional Information Full Time

Job Number 24072421

Job Category Rooms & Guest Services Operations

Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott’s luxury brands and our mission is to ignite curiosity and expand worlds. Our tribe are diverse and enabled to be the best version of themselves.

About the Hotel – W Melbourne

W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Why Join W Melbourne?

• Benefit from a competitive salary, exclusive 35% off food and beverage at W Melbourne, and Marriott International’s global room night discounts for you and your loved ones.

• Advance your career internally with Marriott International, with a wide array of opportunities featured on our dedicated recruitment platform, Marriott careers.

• Be part of W Melbourne’s success, including a Two Hatted Restaurant, Best Deluxe Restaurant, Award Winning Event Spaces, Award-Winning Bar Design and Certified Great Place to Work.

• Engage with Marriott’s TakeCare initiatives, actively participating in meaningful community service because we believe in action, not just words.

• Earn a paid day off on your birthday because we believe in celebrating our rockstars – YOU!

• Benefit from our Employee Assistance Program, addressing physical, emotional, and financial wellbeing.

• Take advantage of our Employee Referral Bonus and enjoy working alongside your tribe.

About You

• Experience in a dynamic setting is highly valued.

• A proactive and upbeat demeanor that inspires excellence.

• Keen to take on new challenges and grow within your career.

• Embody a polished professionalism with an audacious approach to creativity; a passionate, and a playful spirit that enriches our environment while creating memorable guest experiences.

About the Role

• Assist Talents with expediting problem payments (e.g. problems processing credit card)

• Follow up with guest regarding satisfaction with guest-related issues

• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations

• Block rooms int he system and identify designated requirements and requests

• Contact appropriate individual or department as necessary to resolve guest calls, requests, or problem

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, ​ begin your purpose, belong to an amazing global ​ team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.