Order Management Specialist in Mascot, Australia

Job Description Summary

The Order Management Specialist is part of GE HealthCare’s Global Supply Chain Organization. It is responsible for executing end to end delivery of medical equipment to the hospitals and clinics across Australia, New Zealand, PNG and Fiji, meeting customer’s deliver times and other contractual obligations.

You will be responsible for manage your own portfolio of equipment orders in executing delivery for the customer and recognition of sales revenue on completion.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

This role will give you line of sight from order entry, procurement with the offshore factories, logistics, delivery to warehouse and the customer. In addition, your prioritisation and organisation skills will be a key attribute for date management, to ensure on time delivery to the customer, working with predefined equipment lead times and ensuring all aspects of the order life cycle is carried out in compliance with GE standards. The role will provide full visibility and experience across the wholistic equipment supply chain.

Key responsibilities/essential functions include:

• Flow business, order management, drive equipment delivery, optimize sales transfers and inventory management

• Plan and pro-actively manage a portfolio of your order of fulfilling a customer contract from Order entry to delivery, ensuring that customer requirements are met.

• Establish and maintain communication with the appropriate teams throughout the order life cycle process (Commercial sales rep, Installation Project Managers, 3rd Party Vendors, GE manufacturing, fulfilment teams, Logistics teams, Finance and Product Managers).

• Confirm that all orders meet GE compliance requirements (i.e. equipment lead times, appropriate documentation and approvals and to raise any concerns to the relevant teams (i.e. Controllership).

• Facilitates cross-functional collaboration with logistics and finance team to ensure Month End Close by completing all required documentation.

• Follow-up on Equipment delivery quality issues, identifying & Managing risks that may impact the on-time delivery to the customer.

• Provide coverage and support to other team members as required

• Monitoring backlog to ensure that orders are closed out based on customer on site date (COSD), reviewing delivery and customer acceptance (CA’s) are completed.

• Monitor, performance KPI metrics for measuring the order quality and individual performance outcomes

• Facilitating a lean mindset and identifying order process improvement and efficiencies.

Required skills and experience:

Essential to your success will be your sound analytical and problem-solving skills, as well as your exceptional communication ability with both internal and external stakeholders.

The Right candidate will be at least with 3 years’ experience in Fulfilment or supply chain operation, who possess the following competencies:

• Experience in procurement, supply chain operations or order/project management an advantage.

• Exposure to Sales Force and Oracle ERP highly regarded.

• Solid communication and analytical skills, including experience with communicating and work with others from different countries, different time zone beyond working hour and cultures

• Customer satisfaction oriented

• High level of flexibility and passion/engagement

• MS Office Suite particularly Excel and Outlook (Intermediate level)

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about “take 5”)

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid-19.

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Additional Information

Relocation Assistance Provided: No