Operations Support Specialist (REMOTE)

Operations Support Specialist (REMOTE)

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Top Job

Located in Jacksonville, NC

Salary: $20

Are you a customer-oriented professional seeking a long-term opportunity in a REMOTE setting? Express has the job for you! Our client is now hiring for a REMOTE Operations Support Specialist to serve as a liaison between customers, field personnel, and service providers. Quality Control and Communicating to keep a balance between customers and subcontractors is an essential part of this position.

Work Hours: 8:30am to 5:00pm, Monday through Friday

Responsibilities:

• Process all work orders in a timely fashion, informing all necessary parties involved, updating 
• the work order networks daily.
• Ensuring District Managers and Service Providers have copies of their current scope of work 
• and any floor plans, and timelines necessary to do their jobs.
• Take Customer calls, and other misc. operations related calls from District Managers and Service 
• Providers daily.
• Produce daily IVR reports for management, customer, and District Managers.
• Showing action plans on complaints to document complaints, audits & requests in central 
• database and follow up for action plans daily or as needed.
• Join internal or customer conference calls when requested by management.
• Maintain weekly calendar of scrubs and strips for 200+ stores, with info supplied by District 
• Managers.
• Process all Service Provider payables for extra work in excel.
• Report all work orders for extra work to accounting.
• Maintain HubSpot database of any changes to accounts.
• Assist District Managers in scheduling and coordination of services and executing work orders.
• Process all Service Provider signoffs during strip season.
• Make customer quality control calls when time allows, focusing on any troubled areas as 
• directed by VP of Operations.
• Ensure any Service Provider changes are documented properly in all areas EX: HubSpot, new 
• payable agreements sent, etc.
• Monitor incoming emails while completing daily tasks and respond to emails daily.
• Produce information for any customer reporting that is required.
• Draft any letters or announcements to Service Providers as directed.
• Any misc. projects as required.

Requirements:

• Customer Service Representative, office administration experience or similar role
• Remote experience preferred
• Strong computer and phone skills
• Proficient in Microsoft programs (Word, Excel, Teams)
• High school diploma or equivalent
• Strong attention to detail
• Excellent verbal and written communication skills

Apply Now:

www.expresspros.com/jacksonvillenc/

Apply In Person:

461 Western Blvd, Suite 118, Jacksonville, NC 28546

Returning Applicants: Call Now! Our Employment Specialists are eager to assist you.

Express Office: Jacksonville

461 Western Boulevard

Suite 118

Jacksonville, NC 28546

Email us

Apply Now

Operations Support Specialist (REMOTE)

Share

Top Job

Located in Jacksonville, NC

Salary: $20

Are you a customer-oriented professional seeking a long-term opportunity in a REMOTE setting? Express has the job for you! Our client is now hiring for a REMOTE Operations Support Specialist to serve as a liaison between customers, field personnel, and service providers. Quality Control and Communicating to keep a balance between customers and subcontractors is an essential part of this position.

Work Hours: 8:30am to 5:00pm, Monday through Friday

Responsibilities:

• Process all work orders in a timely fashion, informing all necessary parties involved, updating 
• the work order networks daily.
• Ensuring District Managers and Service Providers have copies of their current scope of work 
• and any floor plans, and timelines necessary to do their jobs.
• Take Customer calls, and other misc. operations related calls from District Managers and Service 
• Providers daily.
• Produce daily IVR reports for management, customer, and District Managers.
• Showing action plans on complaints to document complaints, audits & requests in central 
• database and follow up for action plans daily or as needed.
• Join internal or customer conference calls when requested by management.
• Maintain weekly calendar of scrubs and strips for 200+ stores, with info supplied by District 
• Managers.
• Process all Service Provider payables for extra work in excel.
• Report all work orders for extra work to accounting.
• Maintain HubSpot database of any changes to accounts.
• Assist District Managers in scheduling and coordination of services and executing work orders.
• Process all Service Provider signoffs during strip season.
• Make customer quality control calls when time allows, focusing on any troubled areas as 
• directed by VP of Operations.
• Ensure any Service Provider changes are documented properly in all areas EX: HubSpot, new 
• payable agreements sent, etc.
• Monitor incoming emails while completing daily tasks and respond to emails daily.
• Produce information for any customer reporting that is required.
• Draft any letters or announcements to Service Providers as directed.
• Any misc. projects as required.

Requirements:

• Customer Service Representative, office administration experience or similar role
• Remote experience preferred
• Strong computer and phone skills
• Proficient in Microsoft programs (Word, Excel, Teams)
• High school diploma or equivalent
• Strong attention to detail
• Excellent verbal and written communication skills

Apply Now:

www.expresspros.com/jacksonvillenc/

Apply In Person:

461 Western Blvd, Suite 118, Jacksonville, NC 28546

Returning Applicants: Call Now! Our Employment Specialists are eager to assist you.

Express Office: Jacksonville

461 Western Boulevard

Suite 118

Jacksonville, NC 28546

Email us

Apply Now

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