Operations Manager in Mascot, Australia

Job Number 24087829

Job Category Rooms & Guest Services Operations

Location Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Join Our Team at Moxy Sydney Airport

Are you a dynamic, results-oriented Hotel Operations Leader with a passion for driving guest experiences? Moxy Sydney Airport is seeking a talented individual to join our team as Operations Manager, executing all aspects of the hotel operations including, Front Office, Food and Beverage, Safety & Security & Housekeeping. As a vibrant and trendy hotel brand, Moxy Sydney Airport prides itself on offering a unique and energetic experience to our guests.

About Us:

Moxy Hotels is Marriott International’s bold experiential hotel brand, redefining the traditional hotel experience with playful design, vibrant social spaces, and modern amenities. Located just moments from Sydney Airport, our hotel is the perfect blend of convenience and style, catering to travelers seeking a fresh and lively atmosphere.

About the Role:

Leads the successful execution of all front of house operations at Moxy. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

Key Responsibilities:

• Assist in overseeing all aspects of hotel operations, including front office, housekeeping, and food and beverage departments.

• Ensure that all guest requests and concerns are addressed promptly and effectively.

• Manage and train hotel crew to deliver exceptional customer service.

• Assist with budgeting and financial management, including monitoring expenses and revenue.

• Coordinate with various departments to ensure efficient operations and seamless guest experiences.

• Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness and maintenance standards are met.

• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Qualifications:

• Proven experience in operational managerial roles within the hospitality industry, preferably in a similar upscale or lifestyle hotel environment.

• Strong business acumen with a track record of driving operational targets.

• Excellent communication and negotiation skills, with the ability to build rapport and influence key stakeholders.

• Strategic thinker with a creative approach to problem-solving and a passion for innovation.

• Bachelor’s degree in Business, Hospitality Management, or related field preferred.

• Working rights in Australia

Why Join Moxy Sydney Airport?

At Moxy Sydney Airport, we offer more than just a job – we provide an opportunity to be part of a dynamic team in a fun and fast-paced environment. Join us and help shape the future of hospitality with your passion, creativity, and dedication to excellence.

How to Apply

If you’re ready to take your career to new heights with Moxy Sydney Airport, please submit your resume and cover letter detailing your relevant experience and why you’re the perfect fit for this role. We can’t wait to hear from you!

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.

Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do-it-yourself attitude.

If you’re someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.