Job Title: Operations Director – Surge Team
Reports to: Head of Emergency Operations overall and between deployments, and relevant Country Director while on deployment.
Terms: 2-year Full Time Fixed Term Contract Unaccompanied position.
8 weeks annual leave increasing to 10 weeks after completion of first full year and R&R where applicable.
Up to 3 weeks home-based work.
All Surge Team members must be available to travel overseas within 24 hours of being requested to deploy.
Salary: GB7 €70,088 to €77,875
Location: Members of Concern’s Surge Team will be typically deployed to various Concern country programmes for varying time periods, ranging from 6 weeks up to 6 months. When not deployed or on leave, team members will work from home.
About Concern:
Established in 1968, Concern is a non-profit, non-governmental humanitarian organisation, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world’s poorest countries. Concern’s vision, our mission and our work are all defined by one goal – ending extreme poverty, whatever it takes. Concern strives for a world free from poverty, fear and oppression. Our culture is values driven and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest Behind First. We are committed to ensuring a workplace where everybody feels valued and are enabled to succeed in their work and contribute to delivering on our mission.
Role Purpose:
To respond quickly and flexibly to new and existing emergencies. To lead and manage programme support systems functions including: – HR, Administration, Logistics, Transport, IT and typically Security.
Responsibilities:
- In new emergencies or existing country programmes, develop and disseminate procedures, guidelines and manuals relating to transport, stores, logistics, procurement, administration, HR, security and IT, ensuring that they are understood and consistently applied across the relevant country programme team.
- Ensure that systems are planned and implemented in line with relevant organisational policy and procedures, and with those of our donors.
- Advise the Country Director and Country Management Team (CMT) on all policy matters related to systems as appropriate.
- Lead in the review and updating of the Security Management Plan to ensure that it is a relevant and appropriate to the operating context.
- Support the CMT in the planning and developing donor proposals.
- Represent Concern at various fora as required.
- Build productive relationships with relevant national government agencies.
- All managers are responsible for upholding and promoting Concern’s values, demonstrating leadership on workplace equality, diversity and inclusion, and role modelling a positive safeguarding ethos.
- All managers are required to actively participate in any emergency response as and when required.
- Emergency Response:
- Participate in emergency assessments.
- Lead the development and delivery of systems support in emergency response
Logistics & Transport:
- Ensuring efficient procurement of goods and services (local and international) in a planned, transparent and accountable manner, ensuring value for money and compliance with donor requirements.
- Supporting the team in rolling out the Logistics Manuals, including training and follow-on support.
- Supervising fleet management across the country, including sizing, monitoring of transport reports and vehicles maintenance plans.
- Responsible for overall stock and assets managements.
- Ensure the on-going management of the asset registers and inventory.
Administration & Office/Residence Facilities and Management:
- Overseeing the facilities and management of properties and contracts across the country programme.
- Ensure that visitors and new staff are provided with welcome packs, schedules and in-country briefings and these are updated regularly.
- Ensuring compliance with national level legislation in all contractual, financial, labour and taxation matters.
- Liaising with contracted lawyers to ensure legal actions or court cases are dealt with promptly and efficiently.
Financial Management:
- Ensuring adherence to Concern’s Finance policy and procedures, promoting transparency and accountability,
- and incorporating best practices in resource management.
- Ensuring consistent and realistic budgeting and management of resources by the systems departments and support programmes in planning and management of resources.
- Oversee the preparation of donor budgets to ensure that the timing and cost of planned systems support is accurately reflected.
Human Resources:
- Ensuring Concern HR policy and procedures are kept updated, incorporating best HR practice, in line with
- Concern’s organizational policy and following national labour legislation.
- Ensuring effective performance development through the use of the Performance Development Review system for direct reports, and in supporting teams in its use across the country programme.
- Providing support and supervision to teams regarding the use of complaints mechanisms and grievance and disciplinary procedures.
- Working with HR Manager on the annual staff training plan, ensuring the inclusion of training needs identified in Performance Reviews.
- In conjunction with the HR Manager and Finance team, ensure the timely preparation and accuracy of the national staff payroll.
Security:
- Support the Country Director in the management of security by ensuring periodic security reviews are undertaken and the Security Management Plan (SMP) is appropriate to the programme context and updated as necessary.
- Ensure that all staff are familiar with the provisions of the SMP and that it is adhered to.
- Ensure the safety and security of programme offices and houses.
- Ensure that staff are trained and familiar with the uses of communications systems.
- Maintain close links with other relevant agencies (NGOs and UN) for the provision of security information and ensure information is regularly communicated to relevant staff.
- Ensure that protocols are in place in the case of hibernation and evacuation.
- Ensure that all new staff and visitors receive an in-country security briefing.
IT:
- Ensuring Concern’s IT policy and procedures are in place and adhered to.
- Through the IT officer, ensuring the provision of effective support systems, enabling the smooth operation of IT systems.
- Developing staff capacity to operate and manage IT systems in all offices.
Role Holder Requirements:
- Third level degree in a relevant discipline – Humanitarian, Business Administration, Supply chain etc.
- 5 years’ progressive overseas experience working in a systems role with at least 2 years overseas experience at senior management level within an international NGO.
- Experience of leading and managing a diverse team of senior/middle level staff including international staff
- Proven strong management ability including being able to motivate and develop the skills of others.
- Proven experience of managing diverse & multi-systems functions including HR, Administration, Logistics, Transport, and IT.
- Emergency assessment and response experience.
- Experience of security management in insecure contexts.
- Excellent communication and presentation skills, including fluency in written and spoken English and a good working command in French.
- Willingness to travel frequently to rural and basic field locations.
- Cross cultural awareness and sensitivity to cultural differences.
- Good knowledge and competence of different computer application.
- Flexibility, adaptability, sense of humour and patience.
- Ability to represent the organization.
- Ability to cope with stress, work under pressure often to strict deadlines.
How to apply
To apply: CVs should be submitted through our website at https://jobs.concern.net by the closing date.
Please note that Concern Worldwide does not provide Visa sponsorship.
Due to the urgency of this position, applications will be shortlisted on a regular basis and we may offer posts before the closing date.
If you have any concerns about our recruitment process and need particular assistance – for example if you have a visual impairment or are neurodivergent – please let us know and we will do our best to accommodate you.