Operations Analyst III

Work Location:

Dublin, Ireland

Hours:

35

Line of Business:

Personal & Commercial Banking

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

At TD Securities our Dublin Data Operations team are looking for candidates to support our daily FX process. Effectively, successful candidates will be required to support our Settlements and Middle Office teams to update Standard Settlements Instructions, amend static data to ensure smooth settlement of trades. Perform investigation work regarding any Ad Hoc issues where trades do not feed STP. Ensure daily queries are resolved and cleared from queue.

In this role, you will:

• Have experience supporting FX payments, familiar with SWIFT messaging.
• Candidate will be familiar with reviewing and setting up client Standard Settlement Instructions.
• Candidate will be able to work under pressure at times and complete FX tasks with tight deadlines.
• Ability to prioritize certain tasks during busy periods of working day.
• Ability to manage expectations and provide regular updates to Settlements team re: priority queries.
• Candidate will perform daily tasks with high attention to detail.
• Complete FX counterparty set ups of TD Securities customers in various source systems.
• Manage the maintenance of SSI data in various systems for new and existing clients.
• Provide prompt and accurate responses to inquiries, escalating when necessary.
• Achieve a service standard of error free processing by ensuring accurate inputting of data to mitigate risk to TD (eg. reputational, financial, regulatory, operational risk);
• Work with Manager to ensure distribution of work and management of team mailbox are efficiently handled and prioritized to ensure daily tasks completed before market cut-off.
• Maintain and support business partner relationships across regions and respective business groups.
• Maintain and update procedural documents if required.
• Work with Project Delivery Teams for key initiatives such as UAT projects for example.
• Assist with gathering data for internal auditors and other control areas as required.
• Assist Manager to identify required fixes for escalations and exceptions.
• Demonstrate an understanding of how various Capital Market products are set up and maintained in TD Trading systems (e.g., Fixed Income, FX)

Job Requirements:

• Act as an SME for significant risks/exceptions that may arise.
• Monitor service and control standards against overall business/department objectives.
• Provide frontline feedback to Client Strategy and broader process improvement functions.
• Proactively identify key business opportunities, research and recommend system enhancement/modifications.
• Conduct root cause analysis for issues that arise, evaluate options and provide recommendations; ensure appropriate reporting and escalation of issues.
• Provide expertise and coordinate implementation and testing of new processes and enhancements to systems and ensure these are well documented.
• Ability to effectively train team members and share FX / Swift knowledge and understanding.
• Ability to adhere to strict deadlines and handle high volumes of work in a demanding environment.
• Motivated to learn quickly and deliver on business deadlines in a fast-paced work environment.
• Self-motivated with the ability to exercise good judgment and solve problems effectively.
• A go-getter who can exercise initiative and ability to handle several tasks and changing priorities.

Other

Position requires candidates to attend office at least two days a week once their probation period has passed. Prior to that and to facilitate smooth integration and cross training, new joiners will be required to attend office more frequently in their first three months.

Shared Commitments

Executives promote adherence to TDBG’s vision and purpose to be the better bank, and enrich the lives of customers, communities and colleagues. As part of the general management of their function, Executives are accountable to deliver against TD’s five shared commitments:

• Think like a customer; provide legendary experiences and trusted advice
• Act like an owner; lead with integrity to drive business results and contribute to communities
• Execute with speed and impact; only take risks we can understand and manage
• Innovate with purpose; simplify the way we work
• Develop our colleagues; embrace diversity and respect one another

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs

Who We Are

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development 

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation 

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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