Operation Manager in Merrijig, Australia

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Nestled in the picturesque Victorian High Country, The Sebel Pinnacle Valley Resort, located at the base of Mount Buller, invites passionate individuals to join our team. Surrounded by rivers, wineries, and breathtaking walking/riding tracks, our resort is a haven for those seeking an unparalleled work and adventure lifestyle.

WHAT IS IN IT FOR YOU:

• Join a global leader in hospitality

• Flexible, fun and rewarding work environment

• Fantastic career and training opportunities

• A personalised Reward & Recognition program

• Unlock local and global discounts on accommodation, dining, lifestyle and more

YOUR EXPERIENCE AND SKILLS INCLUDE:

• The demonstrated ability to lead and support a team

• The drive and passion to provide outstanding customer service

• The ability to act as a true brand ambassador as you train the team to deliver the highest quality of service

• Strong business awareness and a working understanding of hotel operations

• First aid and RSA certification , or be willing to obtain

• Experience as an Operations Manager or in a similar leadership role within the hospitality industry. Having a Food & Beverage background is advantageous.

• A working knowledge of PMS Merlin or similar advantageous

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WHAT YOU WILL BE DOING:

• Leading the Resort team to provide exceptional customer service with all resort operations, including conference and event execution.

• Manage the day-to-day operations in line with budget guidelines

• Complete daily and monthly reports as required

• Proactively work towards increasing guest satisfaction scores, revenue and employee engagement

• Play an active role in on boarding, training and development of Resort colleagues

• Ensure the wellbeing and safety of guests and colleagues acting as the emergency warden

WHAT YOU WILL BE DOING:

• Lead and manage day-to-day operations of the resort with the GM , including front office, housekeeping, conferences and events, food and beverage, maintenance, and other relevant departments.

• Revenue management with the central revenue team and GM.

• Maintain and enhance operational standards to exceed guest expectations.

• Develop and implement effective strategies to optimize operational efficiency and productivity.

• Collaborate with department heads to establish and maintain effective communication channels, fostering a positive and cohesive team environment and workplace culture.

• Mentoring and coaching staff to enhance skills and maintain high service.

• Maintain a strong focus on guest satisfaction, promptly engaging in service recovery.

• Stay updated with industry trends, competitor analysis, and best practices to drive innovation and improvement.

• Ambassador of unique experiences for guest and staff.

YOUR SKILLS AND EXPERIENCE INCLUDES:

• Experience as an Operations Manager or in a similar leadership role within the hospitality industry. Having a Rooms division background is advantageous.

• A eagerness to grow personally and professionally.

• Exceptional organizational and time management skills with the ability to prioritize tasks effectively.

• Excellent interpersonal and communication skills to liaise effectively with guests, staff, and senior management.

• Sound knowledge of hotel operations, including revenue management, front office, housekeeping, conferences and events, food and beverage, and maintenance.

• Familiarity with property management systems and other relevant software.

• Ability to make strategic decisions and problem-solve effectively, even in high-pressure situations.

• A passion for delivering exceptional customer service.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.