Night Supervisor in Melbourne, Australia

Additional Information

Job Number 25011399

Job Category Rooms & Guest Services Operations

Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Melbourne%2C%20650%20Lonsdale%20Street%2C%20Melbourne%2C%20Victoria%2C%20Australia%2C%203000)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Job Summary

Serves as the property Night Supervisor and maintain all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

Please note that this role requires Full-Time Working Rights in Australia to be considered

Monitoring Property Operations:

• Oversee all overnight operations in the absence of the Night Manager and leadership team.

• Manage late-night arrivals and early departure account settlements.

• Work with the finance team to reconcile audits.

• Maintain compliance with operational guidelines.

• Ensure department supplies are adequately stocked.

• Create a safe work environment and monitor employee performance.

• Handle period-end inventories and ensure the achievement of guest satisfaction and employee survey goals.

Supporting Profitability & Revenue Goals:

• Review financial data to identify areas for improvement.

• Respond to guest issues and ensure resolutions are implemented effectively.

• Monitor chargebacks and rebates to minimize financial losses.

• Ensure proper cash handling procedures and address discrepancies.

• Collaborate with the leadership team to develop action plans to prevent recurring issues.

Perks & Benefits:

• Industry-leading training programs.

• Access to Marriott’s Live Fully Rewards Program .

• Discounted hotel stays for employees, family, and friends.

• Discounts on food and beverages across Marriott properties.

• Employee recognition programs to maintain motivation.

• Wellbeing and mindfulness initiatives.

• Access to an Employee Assistance Program .

• Complimentary dry cleaning for work attire.

This role is ideal for individuals with leadership experience in hospitality, exceptional problem-solving skills, and a strong commitment to service excellence.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.