Night Manager in Melbourne, Australia

About Hilton Melbourne Little Queen Street

Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.

About the role

As the Overnight Manager, you will be responsible for engaging with guests from arrival to departure, providing exceptional night-hour services and timely responses to guest requests. The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:

• Manage and take full responsibility for the hotel during the overnight hours
• Handle guest requests, inquiries and complaints promptly
• Complete Night Audit duties
• Ensure all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out
• Maximise sales revenues through up-selling and marketing programs within the department
• Understand and demonstrate correct procedures regarding credit cards and cash in accordance with the hotel credit policy
• Handle any management issues or emergencies that arise, record and resolve as necessary
• Monitor guest satisfaction reports and implement actions to improve results

What are we looking for?

• A minimum of 1 year experience in a leadership front office role in a similar sized hotel
• Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
• Excellent leadership, inter-personal and training and development skills
• A passion for delivering exceptional guest experiences
• Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
• Well-presented, organised and have a calm personality

Hilton Employee Benefits

• Worldwide travel discounts at unbelievable rates for you and your friends and family!
• 25% off Food & Beverage in the hotels.
• Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
• A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
• Team Member Recognition Programs, including monthly celebrations and quarterly team events.
• Hilton’s 2030 corporate social responsibility goals, volunteering and community engagement opportunities.

Job: Guest Services, Operations, and Front Office

Title: Night Manager

Location: null

Requisition ID: HOT0AXAO

EOE/AA/Disabled/Veterans