Night Manager in Adelaide, Australia

At Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is Adelaide Central Markets, this is a hotel for locals and visitors alike. The first Hotel Indigo to be launched in Australia, Hotel Indigo Adelaide Markets comprises 145 guest rooms, a lively restaurant- Market & Meander, and the iconic rooftop bar- Merrymaker with panoramic views of Adelaide, we are setting the trend for local dining and cosmic cocktails!

Our hotels never sleep. So, we’re looking for a Night Manager to lead and oversee all aspects of hotel operations overnight. The principal responsibility is the safety and security of guests and colleagues, and ensuring the accurate and timely completion of the night audit function.

You will also be the person that guests rely on to handle transactions, offer local insights and anticipate every detail for a friction-free experience.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Leading the way – managing guest experiences, monitoring team performance and hotel operations

• Overseeing the night audit function and preparation of daily financial reports

• Working closely with our finance team to ensure the auditing and reporting process has a high level of detail

• Having authentic conversations with guests to resolve issues, queries or concerns

• Driving the performance of key metrics, that have a positive impact on guest experiences, problem handling and guest loyalty

• Promoting teamwork and quality service through daily communication and coordination with other departments

• Conducting routine inspections of the hotel public areas and taking immediate actions to correct any deficiencies

• Assisting in maintaining procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy

• Taking the lead and being first point of contact for any critical emergency situations

What we need from you:

• Experience in hotel Front Office/Rooms division, previous leadership experience advantageous

• Excellent communication, problem solving, reasoning and motivational skills

• Strong attention to detail, financial acumen and sense of ownership when identifying issues and solutions

• Computer literacy, including familiarity with PMS software and Microsoft Suite

• Resilience, with the proven ability to manage a crisis

• Flexibility – Available to work a predominately overnight roster including weekends and public holidays

• Compliance – accredited Responsible Service of Alcohol, Safe Food Handling Certificate, South Australian Responsible Persons Badge and First Aid Certificate are required to perform the role, and must be maintained

What you can expect from us:

Let’s #GoFurtherTogether and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• Paid birthday leave

• Hotel perks like accommodation and F&B discounts

• Enhanced parental leave

• Proactive health days and flexible work options.

• Your career journey will be supported through our lifelong development program

• IHG Career Milestone celebrations

• Transfer of entitlements as you move and grow with IHG.

• Access to our discount retail platform that makes your pay go even further

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.

To find out more about Hotel Indigo Adelaide Markets visit – https://adelaide.hotelindigo.com/

Follow us on Instagram and Facebook- @hotelindigoadelaidemarkets

Follow us on Linkedin- https://www.linkedin.com/company/hotel-indigo-adelaide-markets/

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.

Making travel inspiring. It’s what we do.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.