MuralCustomer Support Representativefeatured7dFull-Time/Other (don’t specify)
jobsnear.net
Time zones: GMT (UTC +0)
ABOUT THE TEAM
Our Customer Support team is based in several different countries, providing support to customers around the globe. We have a rich mixture of cultures and backgrounds and have a strong team spirit of helping each other. Our work helps unlock customers using our platform and drives improved customer satisfaction and engagement.
YOUR MISSION
As a Customer Support Representative you will respond to customer requests, provide general support and engage with customers to help them achieve their goals. As a successful candidate you will be able to convey how exciting and innovative our software is. You will turn our current customer base into Mural fanatics by showing how easy and fun it is to collaborate in design thinking with Mural.
WHAT YOU’LL DO
Manage and respond to customer requests
Understand our customers and become their advocate
Educate and instruct customers through email, chat, phone call and video
Assist the Customer Experience team with managing their accounts as needed
Collaborate with the Product team on how to improve the product
Collaborate with Customer Success on education programs
WHAT YOU’LL BRING
2+ years experience in software customer support (ideally B2B)
Fluency in spoken and written English (additional languages are a plus)
Willingness and passion for understanding, helping and teaching customers
The curiosity to find new, better ways to solve problems
A strong passion to help teams succeed, and empathy with users
Experience troubleshooting and reporting software bugs
Experience tracking bugs with a QA and development team
Great visual communication skills
The ability to provide clear and concise guidance through emails, over the phone, video or in person
Availability to work some weekend shifts
The hours will be 14:00 to 22:00 ART
Equal Opportunity
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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