Medical Secretary

Job title:

Medical Secretary

Company

NHS

Job description

Are you an experienced Medical Secretary looking for an exciting and rewarding role in General Practice? We are a friendly and supportive team with a growing patient population of 14,000, offering the chance to be part of a busy environment where your skills and dedication can make a real difference.Main duties of the jobAs our Medical Secretary, you will play a key role in ensuring the smooth running of the practice by providing high-quality secretarial and administrative support. This is a fast-paced position that requires excellent organisational skills, attention to detail, and the ability to prioritize competing demands.

• Prepare, type, and manage correspondence, including medical referrals, reports, and patient communications, using EMIS Web and the CAB system.
• Liaise with hospitals, consultants, and other healthcare providers to ensure seamless communication and patient care.

• Manage and prioritise tasks, ensuring all requests are processed efficiently.
• Provide a professional and empathetic service to patients, handling queries promptly and with care.
• Maintain confidentiality and compliance with GDPR and other regulatory requirements.
• Assist the administrative team with ad hoc tasks during busy periods.

About us

• A well-established, patient-centered practice with 4 GP Partners, 2 Salaried GPs, 5 Nurse Practitioners, and 6 Practice Nurses.
• Supported by a highly skilled and cohesive administrative team.
• A modern workplace utilising EMIS Web and CAB systems to deliver top-quality care efficiently.
• A welcoming team that values collaboration, support, and professional growth.

Date posted15 December 2024Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-timeReference numberA3093-24-0009Job locationsParklands SurgeryWymington RoadRushdenNorthamptonshireNN10 9EBJob descriptionJob responsibilitiesPrimary key responsibilitiesThe following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:a. Typing letters, reports and associated documentation as requiredb. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficientlyc. Managing all enquiries in an effective mannerd. Maintaining an accurate referrals databasee. Actioning all incoming emailf. Processing calling letters as requestedg. Scanning patient related documentation and attaching scanned documents to patients healthcare recordsh. Inputting data into the patients healthcare records as necessaryi. Processing referrals using the electronic referral system (ERS)j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA formsk. Coding data on the clinical IT systeml. Answering incoming phone calls, transferring calls or dealing with the callers request appropriatelym. Managing all administrative queries as necessaryn. Carrying out system searches as requestedo. Maintaining a clean, tidy, effective working area at all timesp. Supporting all clinical staff with general administrative tasks as requestedSecondary key responsibilitiesIn addition to the primary responsibilities, the Medical Secretary may be requested to:a. Partake in audit as directed by the audit leadb. Produce meeting agendas and record the minutes of meetingsc. Support reception staff, providing cover during absences.d.Complete opening and closing procedures in accordance with the duty rota Job descriptionJob responsibilitiesPrimary key responsibilitiesThe following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:a. Typing letters, reports and associated documentation as requiredb. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficientlyc. Managing all enquiries in an effective mannerd. Maintaining an accurate referrals databasee. Actioning all incoming emailf. Processing calling letters as requestedg. Scanning patient related documentation and attaching scanned documents to patients healthcare recordsh. Inputting data into the patients healthcare records as necessaryi. Processing referrals using the electronic referral system (ERS)j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA formsk. Coding data on the clinical IT systeml. Answering incoming phone calls, transferring calls or dealing with the callers request appropriatelym. Managing all administrative queries as necessaryn. Carrying out system searches as requestedo. Maintaining a clean, tidy, effective working area at all timesp. Supporting all clinical staff with general administrative tasks as requestedSecondary key responsibilitiesIn addition to the primary responsibilities, the Medical Secretary may be requested to:a. Partake in audit as directed by the audit leadb. Produce meeting agendas and record the minutes of meetingsc. Support reception staff, providing cover during absences.d.Complete opening and closing procedures in accordance with the duty rotaPerson SpecificationQualificationsEssential

• a. Educated to GCSE in Mathematics and English (C or above)
• b. Experience of working with the general public
• c. Experience of secretarial / administrative duties
• d. Excellent communication skills (written and oral)
• e. Strong IT skills, including audio typing
• f. Effective time management (planning and organising)
• g. Ability to work as a team member and autonomously
• h. Problem solving and analytical skills
• i. Ability to follow policy and procedure

Desirable

• a. NVQ Level 2 in Health and Social Care
• b. Level 3 trained in Medical Terminology
• c. Experience of working in a healthcare setting as a medical secretary
• d. Working knowledge of EMIS Web
• e. Experience of using the Choose & Book system

ExperienceEssential

• a. Experience of working in a public facing role / dealing with the public
• b. Problem solving and analytical skills
• c. Polite and confident
• e. Motivated forward thinker
• f. High levels of integrity and loyalty
• g. Sensitive and empathetic in distressing situations
• h. Ability to work under pressure

Desirable

• a. Experience of working in General Practice or a Healthcare setting

Person SpecificationQualificationsEssential

• a. Educated to GCSE in Mathematics and English (C or above)
• b. Experience of working with the general public
• c. Experience of secretarial / administrative duties
• d. Excellent communication skills (written and oral)
• e. Strong IT skills, including audio typing
• f. Effective time management (planning and organising)
• g. Ability to work as a team member and autonomously
• h. Problem solving and analytical skills
• i. Ability to follow policy and procedure

Desirable

• a. NVQ Level 2 in Health and Social Care
• b. Level 3 trained in Medical Terminology
• c. Experience of working in a healthcare setting as a medical secretary
• d. Working knowledge of EMIS Web
• e. Experience of using the Choose & Book system

ExperienceEssential

• a. Experience of working in a public facing role / dealing with the public
• b. Problem solving and analytical skills
• c. Polite and confident
• e. Motivated forward thinker
• f. High levels of integrity and loyalty
• g. Sensitive and empathetic in distressing situations
• h. Ability to work under pressure

Desirable

• a. Experience of working in General Practice or a Healthcare setting

Expected salary

Location

Rushden, Northamptonshire

Job date

Tue, 17 Dec 2024 06:39:20 GMT

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