NHS
Job title:
MEDICAL RECEPTIONIST/ADMINISTRATOR
Company
NHS
Job description
The purpose of the role is to:Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephoneReceive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective wayUndertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice teamFacilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agenciesMain duties of the jobThe duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager/Reception Supervisor, dependent on current and evolving Practice workload and staffing levels:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Book in, amend and cancel patient appointments in line with practice policy, ensuring optimum efficiency of available appointments.
- Processing requests for visits, face to face appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming and outgoing mail, both manual and electronic
- Taking messages and passing on information
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Ensuring all data is entered accurately into clinical system
- Checking and responding to emails daily
- Responding to tasks and notifications in clinical system
- Providing clerical assistance to Practice staff as required, including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
About usWe are a training practice here at The Oaks. We have 3 GP Partners, 3 salaried GP’s, 4 GP Trainee’s, 2 HCA’s, 2 Practice Nurses and several ARRS staff including Mental Health Practitioners, Clinical Pharmacists, Physician Associates and MSK practitioners. Our admin team is made up of the Practice Manager, Reception Supervisor, Medical Secretary and 6 receptionits/administrators.Date posted03 February 2025Pay schemeOtherSalary£11.44 an hour Can discuss dependant on experienceContractPermanentWorking patternFull-timeReference numberA1662-25-0000Job locationsCrompton Health Centre501 Crompton WayBoltonBL1 8UPJob descriptionJob responsibilitiesThe duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Office Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Book in, amend and cancel patient appointments in line with practice policy, ensuring optimum efficiency of available appointments.
- Processing requests for visits, face to face appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming and outgoing mail, both manual and electronic
- Taking messages and passing on information
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensuring all data is entered accurately into clinical system
- Checking and responding to emails daily
- Responding to tasks and notifications in clinical system
- Clearing and re-stock consulting rooms as required
- Providing clerical assistance to Practice staff as required, including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Job descriptionJob responsibilitiesThe duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Office Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Book in, amend and cancel patient appointments in line with practice policy, ensuring optimum efficiency of available appointments.
- Processing requests for visits, face to face appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming and outgoing mail, both manual and electronic
- Taking messages and passing on information
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensuring all data is entered accurately into clinical system
- Checking and responding to emails daily
- Responding to tasks and notifications in clinical system
- Clearing and re-stock consulting rooms as required
- Providing clerical assistance to Practice staff as required, including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Person SpecificationQualificationsEssential
- GCSE grade A to C in English and Maths
ExperienceEssential
- Experience working in a customer service role or administrating work
Desirable
- Experience of working in a GP practice
- Experience on EMIS clinical system
- Experience on Docman
- Experience on Choose & Book
AdditionalEssential
- Good interpersonal and communication skills
Desirable
- Good IT skills
Person SpecificationQualificationsEssential
- GCSE grade A to C in English and Maths
ExperienceEssential
- Experience working in a customer service role or administrating work
Desirable
- Experience of working in a GP practice
- Experience on EMIS clinical system
- Experience on Docman
- Experience on Choose & Book
AdditionalEssential
- Good interpersonal and communication skills
Desirable
- Good IT skills
Expected salary
£11.44 per hour
Location
Bolton, Greater Manchester
Job date
Thu, 06 Feb 2025 06:16:06 GMT
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