Medical Receptionist

Job title:

Medical Receptionist

Company

NHS

Job description

Here at Dr Gilkar & Partner we are looking to recruit a receptionist to join our growing practice. The opportunity covers both our main surgery at Little Horton Lane and our branch surgery based in the Woodroyd Centre. As part of our friendly team you will be responsible for providing a pleasant and efficient service to our patients being the face of the practice.Main duties of the jobDuties and responsibilities include:

• Maintaining and monitoring the practice appointments system
• Processing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning

The post-holder should recognise the importance of effective communication within the teamAs the successful applicant may need to cover sites a driving licence would be desiredAbout usThe practice has c8500 patients within the widely diverse BD5 area. We are within PCN 6, a fast growing primary care network. We are a welcoming & friendly team looking for a pleasant and experienced receptionist to join us.Date posted27 September 2024Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-time, Part-timeReference numberA4207-24-0003Job locationsLittle Horton Lane Medical Centre392 Little Horton LaneBradfordWest YorkshireBD5 0NXBirch Medical PracticeWoodroyd RoadBradfordWest YorkshireBD5 8ELJob descriptionJob responsibilitiesThe purpose of the role is to:Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephoneReceive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective wayUndertake a variety of administrative duties to assist in the smooth running of the practiceFacilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agenciesUpdating patient information accurately on SystmOneDuties and responsibilities include:

• Maintaining and monitoring the practice appointments system
• Processing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

The post-holder should recognize the importance of effective communication within the teamJob descriptionJob responsibilitiesThe purpose of the role is to:Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephoneReceive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective wayUndertake a variety of administrative duties to assist in the smooth running of the practiceFacilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agenciesUpdating patient information accurately on SystmOneDuties and responsibilities include:

• Maintaining and monitoring the practice appointments system
• Processing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

The post-holder should recognize the importance of effective communication within the teamPerson SpecificationQualificationsEssential

• Educated to GCSE level standard is essential

Desirable

• Educated to A level standard is desired
• Higher Education is desired
• SystmnOne knowledge is desirable

ExperienceEssential

• Experience of answering telephone calls in a high call volume environment
• Experience of working within an administrative office environment
• Willingness to continually learn within the job

Desirable

• A period working directly with members of the public in a busy NHS environment
• Experience of working as part of a team and under own initiative

SkillsEssential

• IT skills: Basic is essential
• Microsoft Word usage is essential
• Keyboard skills: Basic is essential
• Literacy skills Essential
• Numeracy Essential
• Verbal communication skills with the ability to deal with people in person and on the telephone is essential
• Verbal reasoning skills essential

Desirable

• Clinical software skills desirable: SystmOne
• Report / Letter writing skills – Desirable
• Microsoft Excel – Desirable

Person SpecificationQualificationsEssential

• Educated to GCSE level standard is essential

Desirable

• Educated to A level standard is desired
• Higher Education is desired
• SystmnOne knowledge is desirable

ExperienceEssential

• Experience of answering telephone calls in a high call volume environment
• Experience of working within an administrative office environment
• Willingness to continually learn within the job

Desirable

• A period working directly with members of the public in a busy NHS environment
• Experience of working as part of a team and under own initiative

SkillsEssential

• IT skills: Basic is essential
• Microsoft Word usage is essential
• Keyboard skills: Basic is essential
• Literacy skills Essential
• Numeracy Essential
• Verbal communication skills with the ability to deal with people in person and on the telephone is essential
• Verbal reasoning skills essential

Desirable

• Clinical software skills desirable: SystmOne
• Report / Letter writing skills – Desirable
• Microsoft Excel – Desirable

Expected salary

Location

Bradford

Job date

Sun, 29 Sep 2024 01:39:22 GMT

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