Medical Information Associate – 12m contract in Mascot, Australia

Company Description

AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Description

The Opportunity

Provide expert and specialised medical, scientific and technical information to internal and external customers (healthcare professionals, patients and consumers) on request for all products within the responsibility of the Australia and New Zealand (ANZ) Affiliate.Provide expert and specialised medical, scientific and technical information to internal and external customers (healthcare professionals, patients and consumers) on request for all products within the responsibility of the Australia and New Zealand (ANZ) AffiliateProvide expert and specialised medical, scientific and technical information to internal and external customers (healthcare professionals, patients and consumers) on request for all products within the responsibility of the Australia and New Zealand (ANZ) Affiliate.

Cool stuff you’ll get to do

• Support the reactive provision of medical, scientific and technical information services to healthcare professionals, patients, consumers and internal stakeholders. Specifically, research and compile relevant, balanced and non-promotional medicine information in response to a broad range of medical enquiries received via phone, email, internet, mail, or Customer Relationship Management (CRM) software.

• Provide telephone support for in-bound enquiries from external parties and monitor the medical information email inbox and CRM database for in-bound enquiries from external and internal parties according to roster.

• Document all customer enquiries and responses in the relevant Medical Information databases as required.

• Ensure that all potential adverse events or product quality complaints are appropriately reported and followed-up according to Company procedures.

• Create and maintain local standard response documents as required for use or to supplement global standard response documents.

• Work effectively with published literature resources and search engines, including the AbbVie library, to find and provide literature upon request.

• Maintain up to date knowledge of the products within the responsibility of the Australia and New Zealand (ANZ) affiliate.

• Support, collaborate and coordinate effectively with outsource medical information provider; provide daily operational oversight as required.

• Conduct random quality control checks of outsource medical information provider responses; conduct training as required.

• Leverage de-identified medical information enquiry data to add value across the business, including to cross-functional stakeholders.

• Compile medical information metrics and provide reports on a regular basis as required.

• Adhere to company and regulatory requirements as well as relevant industry codes of practice.

• Serve as backup and support for the Medical Compassionate Access function when required.

Qualifications

Experience that will help you to get started

• Bachelor of Pharmacy degree (preferred) or Bachelor of Science degree or equivalent

• Experience in the provision of drug and product information to healthcare professionals and patients or related experience.

Essential Skills & Abilities:

• Strong technical writing and verbal communication skills, organisational skills and attention to detail.

• Ability to communicate medical information to varying audiences.

• Ability to search scientific information within the literature.

• Ability to understand and analyse medical information including the scientific literature.

• Strong computer skills with MS Office applications and informational databases.

• Ability to effectively work independently, prioritise, multi-task and meet established deadlines.

• Data visualisation and analytical skills related to the production of reports detailing key metrics an advantage.

Additional Information

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.