Marking Center Supervisor in Melbourne, Australia

Position Title – Marking Centre Operations Supervisor

Reports to – Director of IT Services

Location – Nunawading, Melbourne

Status – Full time

Work Type – Onsite

Direct Reports – Casual marking staff

Purpose of the role

• Coordinate and oversee the operation of the marking center and all marking activities.

• Develop, update, and maintain comprehensive documentation for marking operations.

• Recruit, train, and manage casual staff for professional marking projects, marking center support, and help desk operations.

• Ensure all marking projects are executed with the highest quality standards and completed within established timelines.

• Provide regular progress reports and support the Project Team as needed.

• Organize the recruitment process and assist in managing expert marking and invigilation projects.

• Supervise helpdesk operations and ensure efficient issue resolution.

• Develop training guides and facilitate user training sessions on marking operations.

Key Accountabilities

Marking Operations

• Manage marking operations for each project from initiation to completion, including preparing project schedules, allocating space, resources, and support functions.

• Recruit and train staff to support marking operations.

• Oversee the recruitment and training of markers (Professional and/or Expert), including supervisors and senior markers.

• Supervise teams of markers and senior markers, including creating rosters, approving timesheets, and conducting training and inductions.

• Ensure all marking projects adhere to schedules while maintaining required quality standards.

• Monitor marking progress through reports, adjust schedules as necessary, and ensure all quality requirements are met.

• Contribute to post-project reviews and recommend improvements.

• Establish and maintain procedures for all projects.

• Ensure compliance with health, safety, and security policies at all times.

• Undertake additional duties related to the daily operations of marking projects as required.

Challenges

• Adapting to frequent changes and managing multiple tasks simultaneously in a dynamic environment.

• Managing the complexities of supervising casual staff with diverse backgrounds and needs.

Candidate Experience, qualifications and skillset

Essential

• Relevant office experience in a fast-paced environment.

• Proven ability to coordinate multiple projects and resources effectively.

• High proficiency in MS Office applications, including Word, Excel, PowerPoint, and Outlook.

• Strong communication skills (written and oral) with the ability to engage with diverse audiences.

• Demonstrated experience handling confidential matters with discretion.

• Proven ability to work independently with high levels of ownership, attention to detail, initiative, and multitasking.

• Experience managing requests from a diverse range of internal stakeholders.

Desirable

• Previous experience in high volume staff management.

• Experience in the education sector.

Additional Information

• Some after-hours and weekend work may be required during peak periods.

• Availability to travel interstate or overseas for up to four weeks at a time.

Pearson is committed to supporting a diverse and adaptable workforce through hybrid work practices and has adopted flexible remote and virtual working.

If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: GENERAL BUSINESS OPERATIONS

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type:

Req ID: 18004