Marketing Operations Manager

Job title:

Marketing Operations Manager

Company

The DPO Centre

Job description

Job title Marketing Operations ManagerReporting to Chief Operating OfficerJob location Hybrid – Ipswich Officer 2 days per week/Home-basedEmployment status Permanent, Full-time (37.5 hours per week)CANDIDATE PROFILEFirst and foremost, The DPO Centre is a service business. We look only to recruit proactive, motivated, enthusiastic, client-driven, commercially aware team players. Across all roles, we seek individuals who can clearly demonstrate a passion for what they do and align with our core values and culture.To support our continued growth, we require a Marketing Operations Manager to support the day-to-day operations of the marketing department. The Marketing Operations Manager will help to build our brand, improve awareness of our service offering and promote The DPO Centre as a great place to work.The role will ensure the efficient execution of our marketing strategies by managing processes, technology, and data. They oversee marketing automation, campaign performance tracking, budget management, and compliance with regulations. This role also involves collaborating with our various teams, to align efforts to our business goals. The ideal candidate will have a strong understanding of marketing operations, a detail-orientated mindset, previous management experience and the ability to work collaboratively across departments.You will need to demonstrate excellent communication and organisational skills, have the ability to prioritise workloads and to work in a structured manner. You will be able to demonstrate experience and a talent for developing and implementing B2B marketing campaigns, across digital and traditional platforms.You will have the ability to manage multiple stakeholders alongside numerous dynamic initiatives, as well as an inherent ability to recognise and develop commercial opportunities. Academic qualifications are of interest, however experience, especially from within compliance or professional services will be considered of greater significance.We operate a relaxed, fun, and sociable work environment, but with a constantly pressured workload where we remain resolutely focussed on delivering the highest possible standards of client service. This role is based in our Ipswich office, with a balance of hybrid working.DUTIES AND RESPONSIBILITIESMarketing Campaign Management:· Assist in the planning, execution, and optimisation of multi-channel marketing campaigns.· Collaborate with the marketing team to ensure campaigns are executed on time and within budget.· Monitor campaign performance and suggest improvements based on data analysis.· Conduct market research and competitor analysis to ensure we stay ahead of industry trends and inform constant improvement in our marketing strategies.· Segment and manage customer and lead databases to ensure accurate targeting.· Oversee the management of email marketing campaigns, to ensure high deliverability and engagement rates.· Manage and monitor event planning, to ensure all pre and post event actions are considered and actioned.Data Analysis & Reporting· Track and analyse key marketing metrics, such as conversion rates, ROI, and customer acquisition costs.· Generate regular reports for the marketing team and senior management, providing actionable insights and recommendations.· Manage our resources to ensure data cleanliness and accuracy of our CRM data and other marketing tools.Process Improvement· Identify inefficiencies in current marketing operations and suggest improvements.· Develop and document standard operating procedures (SOPs).· Work closely with the commercial team to ensure alignment on lead generation and ongoing prospect nurturing.Technology Management:· Oversee the implementation and ongoing management of our marketing tools and technologies.· Provide training and support to team members on the use of our marketing software.· Troubleshoot issues with marketing tools and coordinate with vendors for resolution.Collaboration & Communication:· Act as a key point of contact between the marketing operations team and other departments, including commercial, project management, and delivery.· Ensure clear communication and collaboration between all stakeholders involved in marketing projects.· Participate in regular team meetings and contribute to strategic planning discussions.Budget Management:· Assist in the management of the marketing budget, ensuring accurate tracking and reporting of expenditures.· Coordinate with vendors and manage contracts, invoices, and purchase orders.Compliance & Governance· With the assistance of our DPO, ensure all marketing activities comply with data protection regulations and required industry standards.Team management· Take responsibility for line management of the digital marketing team· Assist HR in reviewing CVs to identify appropriate candidates· Contribute to relevant interview processes· Conduct probation reviews and provide appropriate support to ensure new joiners have all they need to perform their role effectively· Monitor team performance and report on KPIs· Team performance and people management, including issues with underperformance Supported by HR, manage short-term sickness and return to work processes and grievance proceduresSKILLS AND EXPERIENCEEducation and experience:· 5+ years of experience in marketing operations or a similar role.· Proficiency with marketing automation tools and CRM systems (e.g. HubSpot).· Bachelor’s degree in Marketing, Business or a related fieldPersonal:· An enthusiastic team player with a ‘Can Do’ approach and resilient attitude· Confident, outgoing and highly organised, with drive, initiative and enthusiasm· A willingness to learn, work hard, contribute to the team and develop new skillsExperience· Experience in B2B marketing operations.· Familiarity with digital marketing channels and strategies.Required skills:· Strong analytical skills and experience with data analysis and reporting· Excellent organisational and project management skills.· Ability to work collaboratively in a fast-paced, dynamic environment.· Strong written and verbal communication skills.· Detail-orientated with a focus on accuracy and efficiency.Advantageous skills· Knowledge of the GDPR and UK/EU Data Protection RegulationsCareer Progression· Senior ManagementCOMPENSATION & BENEFITS· £40,000 – £50,000 per annum, depending on experience.· Pension scheme· 25 days annual leave + Length of service accrual· Wellbeing and Electric Vehicle schemes· Holiday Buy Scheme· Working Abroad Scheme· Group Death In Service· Company Maternity and Paternity Pay· Personal developmentFurther details on The DPO Centre and our existing team can be found at www.dpocentre.comABOUT USThe DPO Centre group is a multi-national data protection compliance consultancy formed in the UK in 2017.We have provided outsourced Data Protection Officers (DPOs), privacy consultancy services, and GDPR Representatives to over 950 organisations globally. The DPO Centre Canada Inc. is the most recent addition to The DPO Centre group of companies, which also consists of The DPO Centre Ltd in the UK, The DPO Centre Europe Ltd in Dublin, and The DPO Centre Netherlands B.V in Amsterdam, together with a network of representation offices throughout the 27 EU Member States.Further details on The DPO Centre and our global team can be found atOUR CULTUREFundamental to The DPO Centre’s culture is our #OneTeam philosophy:‘To inspire and develop one remarkable team that delivers the extraordinary’Contact with other members of our various teams will be frequent, as will the opportunities for team social activities. Our mission is to nurture talent and empower individuals. We believe in constantly improving our processes and the best practice framework we employ with our clients. Sharing knowledge and experiences is a vital part of our culture and ensures you will quickly become part of our motivated, sociable, and connected team It’s an essential aspect of our culture and also helps new recruits to quickly become part of our supportive and interconnected community.We strive to be a team that doesn’t just keep up, we set the pace.OUR PEOPLEWithin The DPO Centre family we have bakers, skaters, bike riders, walkers, avid readers, ultra-runners, budding photographers, musicians, and keen travellers. Our team comes from all corners of the world, including New Zealand, Poland, Mauritius, Mexico, South Africa to name but a few.Please see for yourself and meet everyone on page.WHY JOIN THE TEAM?Our offer to you is the opportunity to work in a dynamic and varied role within a structured team of like-minded and motivated professionals.The data privacy industry is rapidly evolving, so this role will involve working on projects that encourage continuous professional growth and innovation.We are committed to empowering everyone in our #ONETEAM with the knowledge and opportunities to positively impact attitudes, behaviours, and legislation for the benefit of future generations.HOW TO APPLYClick the Apply Now button at the top or bottom of this page.For any queries, please contact us atClick to view our Recruitment Candidate Privacy Notice.

Expected salary

£40000 – 50000 per year

Location

Ipswich, Suffolk

Job date

Sun, 15 Sep 2024 06:38:08 GMT

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