Manager II -Project Management, Credit Strategy & Transformation

Job title:

Manager II -Project Management, Credit Strategy & Transformation

Company

American Express

Job description

Job Description:You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How will you make an impact in this role?This role is responsible for leading and driving critical initiatives that enhance credit servicing operations, improve customer experience, and ensure regulatory compliance. The ideal candidate will be responsible for cross-functional projects, working closely with partners in risk, operations, compliance, capabilities, technology, and other partner teams to implement and optimize servicing strategies.Key Responsibilities:

• Project Planning & Strategy Execution
• Lead development and implementation of credit servicing strategies to enhance Customer and colleague performance metrics.
• Define project objectives, timelines, and success metrics in alignment with business goals.
• Develop detailed project plans, ensuring timely execution and alignment with regulatory and operational requirements.
• Partner & Coordination
• Work closely with risk management, operations, compliance, capabilities, and technology teams to drive servicing initiatives.
• Act as the point of contact for project-related communications and updates.
• Facilitate partner meetings, ensuring alignment and proactive issue resolution.
• Operational Efficiency & Process Improvement
• Find opportunities to improve credit servicing processes, reducing costs and improving efficiency.
• Implement data-driven solutions to optimize customer engagement and delinquency management strategies.
• Support the development and integration of new servicing tools and technologies.
• Regulatory Compliance & Risk Management
• Ensure all credit servicing initiatives adhere to regulatory requirements and industry practices.
• Identify, assess, and mitigate project risks, ensuring accurate controls and governance.
• Partner with compliance and legal teams to address any regulatory changes impacting servicing operations.
• Reporting & Performance Monitoring
• Track and report project progress, key achievements, and performance metrics.
• Develop dashboards and presentations for senior leadership to communicate project impact.
• Conduct post-implementation reviews and provide recommendations for continuous improvement.

Minimum Qualifications:

• Bachelor’s degree or equivalent experience
• Tenured project management experience in financial services, preferably in credit servicing or risk management.
• Experience with project management methodologies (Agile, Scrum etc).
• Proficiency in project management tools such as Microsoft Project, JIRA
• Excellent problem-solving, analytical, and decision-making skills.
• Strong partner management and presentation skills.
• Ability to prioritize multiple projects in a fast-paced, dynamic environment.

Preferred Qualifications:

• Understanding of credit servicing processes, collections, and regulatory requirements.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Expected salary

Location

Brighton

Job date

Sat, 22 Mar 2025 23:19:53 GMT

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