Logistics Administrator

Job title:

Logistics Administrator

Company

Ricoh

Job description

Change your job, change your workplace, change your future…We are actively building diverse teams and welcome applications from everyoneRole: Logistics Administrator
Located: Northampton (Hybrid)
Package: Competitive salary, bonus and company benefits(Ricoh operate a vibrant working policy giving you flexible hybrid working options)About Ricoh:Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.Find out more aboutWhat you will be doingTo provide full administration support to the reverse logistics function, ensuring all required product is collected / recovered from the field to be processed in a timely, cost effective and environmentally friendly manner whilst meeting customer requirements.

• To administer the recovery of customer owned stock and spare parts to ensure timely collection from the end user or engineer
• Handling product returns efficiently, including managing customer returns, processing returned items and ensuring appropriate disposition (restocking, refurbishing, recycling or disposal)
• Tracking and managing inventory levels of field service engineers, optimising inventory turnover and minimising the costs associated with excess inventory
• Providing responsive and effective customer service for return related enquires, issues and concerns aiming to enhance customer satisfaction
• Analysing return patterns and other relevant data to identify opportunities for process improvements, cost reductions and customer/stake holder experience enhancements
• To control the system receipt for customer owned stock and spare parts to ensure system and cost reporting accuracy
• Processing return requests from engineers to ensure the timely return of customer owned stock
• Updating Inventory records to reflect returned goods. Manage engineer inventory levels of returned or excess products and reconciling inventory discrepancies
• To process and resolve all ITS reverse logistics queries in a timely manner to ensure an efficient service is being delivered
• Responsible for supporting the creation of an engaged workforce within the Supply Chain Operations teams through coaching and developing the Management team to promote a positive work culture to meet the current and future needs of the business.
• To support a culture of continuous improvement through innovation and commercial awareness to enhance the customer experience and financial performances.

You will ideally have

• Experience of end to end processes in a supply chain environment.
• Excellent Customer Service skills
• Conflict resolution skills
• Ability to make decisions independently
• Good analytical skills
• PC literate – Word, Excel and Outlook
• Ability to collate data and report findings in required format
• Ability to prioritise work effectively and meet deadlines.
• Good verbal and written communication skills.

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possibleIn return for your commitment, you can expectWe’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.In return for your commitment, we can offer you:
working in line with role requirements * An

• Excellent package with solid basic, strong bonus and company benefits including:

• A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
• Flexible retirement plan

to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more. * Company car / car allowance (role-specific), cycle to work scheme

• Opportunity to join a global company

Life at Ricoh:Ricoh’s Core ValuesOur values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.Be part of something biggertouches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of . You can read more about our work toward the UN’s 17 Sustainable Development Goals .We are an equal opportunities employerWe are an equal opportunities employerWe are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Expected salary

Location

Northampton

Job date

Fri, 02 Aug 2024 05:10:10 GMT

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