Lobby Ambassador in Melbourne, Australia

Additional Information

Job Number 24209124

Job Category Rooms & Guest Services Operations

Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Melbourne%2C%20650%20Lonsdale%20Street%2C%20Melbourne%2C%20Victoria%2C%20Australia%2C%203000)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

At The Ritz-Carlton, we are dedicated to creating legendary moments that define luxury. As a Lobby Ambassador , you will play a pivotal role in curating personalized experiences that reflect the rich heritage of our brand and the elegance of our property.

Please note that this role requires Full-Time working rights in Australia to proceed.

Key Responsibilities

• Engage guests by activating all lobby area services, including the Restaurant & Bar, Front Desk, Business Center, and Lounge. Tailor recommendations to highlight our finest amenities and offerings.

• Anticipate and respond to guest requests with precision and care, arranging transportation, reservations, and other special needs while ensuring satisfaction through thoughtful follow-up.

• Share the unique history of The Ritz-Carlton brand and the building’s heritage, enriching guest experiences with compelling stories that connect them to our legacy.

• Serve as a trusted resource for guests by offering insights about the property, local events, and exclusive activities, creating bespoke experiences.

• Partner seamlessly with departments such as Housekeeping, Food & Beverage, and Bell Services to resolve any guest concerns promptly and with grace.

• Ensure a safe and luxurious environment by reporting safety concerns, maintaining impeccable grooming and uniform standards, and protecting company assets.

What Makes You a Perfect Fit

• You possess a genuine passion for delighting guests and exceeding expectations.

• You have a talent for sharing captivating stories about our brand and the history of our property to create meaningful connections with guests.

• You express yourself with clarity, professionalism, and warmth, whether in conversation or written communication.

• You anticipate needs and ensure every touchpoint reflects The Ritz-Carlton’s commitment to perfection.

• You’re ready to assist individuals with unique needs, including those with disabilities, ensuring all guests feel genuinely valued.

*About You: *

• An up-to-date Drivers License

• Experience working in a hotel setting is preferred

• Working rights in Australia 

• Enthusiastic to escalate your career 

• Self-motivated, driven and energized in a fast-paced environment 

• Armed with smart solutions and a can-do attitude 

• Ability to multitask and work in fast pacing environment.

• Experience in OPERA is a bonus

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Join us in our mission to create memories that last a lifetime, where your dedication to service, storytelling, and pursuit of excellence are celebrated every day.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.