Learning & Development Officer

Job title:

Learning & Development Officer

Company

GOAL

Job description

About UsGOAL has responded to the world’s major humanitarian crises since its founding in 1977, working with vulnerable communities in 14 countries across the globe with a dedicated team of 3,000 personnel. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery.Job PurposeGOAL has an exciting opportunity for committed professional to join a dynamic humanitarian organisation of 3,000 team members delivering life-changing programmes across 14 countries in Africa, Middle East and Latin America. As part of GOAL’s Talent, Learning and Inclusion team, you will play a key role in the effective administration and organisation of various learning and development programmes and activities.You will be part of an innovative team shaped by their shared commitment to Diversity, Equality, Inclusion and Belonging and who are passionate about delivering impactful L&OD programmes in support of GOAL’s humanitarian mission, including leveraging new AI opportunities in learning strategies. Please note, Our office is based in Dun Laoghaire, Co Dublin. As part of our Hybrid working policy we we ask our employees to attend our office a minimum of 2 days per week.Duties and responsibilities:Training Administration & Implementation

• Coordinate and schedule training sessions, logistics for internal and external training programmes ensuring a seamless and effective learning experience for GOAL employees

• Handle administrative tasks such as preparing materials, managing participant registration, and communicating training details.

• Provide required support and guidance to external training providers and facilitators to organize courses and events and support during program delivery.

• Manage annual L&D curriculum and calendar – monitor mandatory training compliance

• Maintain accurate training records, including attendance, certifications, and feedback.

• Monitor and track budgets, invoices, and contracts related to learning and development activities.

• Monitor and report on training effectiveness and participation rates.

Learning & Development Communication:

• Support the L&OD Adviser in the implementation of communication and marketing plans of new learning and development initiatives to GOAL employees

• Utilize a variety of media and tools to create approved L & D communication fliers

• Prepare and disseminate information, updates, notifications etc. via Learning & Development communication platforms

Learning Management System (LMS)

• Facilitate the day-to-day operational maintenance of GOAL Learning Management System to track and report on employee training data and analytics (GOAL LMS & Training Management App).

• Liaise with LMS vendor(s) to ensure optimal utilisation and exploitation of the systems

• System Reporting and tracking on employee training data and analytics

• Collate feedback and system performance metrics to identify areas for improvement accordingly.

Compliance and Reporting

• In addition to systems reporting, measure organizational investment (employee hours) of non-LMS trainings

• Prepare and submit required appropriate reporting analytics and dashboards for Training & Development via business intelligence tools e.g. Power BI

• Other duties as allocated by the L&OD Adviser and Head of Talent

Required Behaviours (Making GOAL Values Visible)

• Act as a representative of GOAL and demonstrate the highest standards of behaviour towards children and vulnerable adults both in your private and professional lives.

• Demonstrate resourcefulness, customer centricity when providing internal consultative services to employees

• Role models humanitarian values in ways of working and personal ethos

RequirementsEssential * Bachelor’s degree in HR, Business Administration, or related field.

• 2+ years of experience in an administrative role, preferably within learning and development.
• Strong organizational and multitasking skills.
• Proficiency in MS Office Suite and use of learning management systems (LMS).
• Excellent attention to detail and communication skills.

Desirable

• Postgraduate degree or HR Training and Development certifications

• Proficiency in use of graphic design tools e.g. Canva and Adobe

• Languages: French and/or Arabic

GOAL leadership capabilities

• Delivering Impact – Execution and follow through on projects & programmes

• Optimising Resources – With operational excellence, accuracy & rigour

• Partnering & collaborating – Building a strong internal & external learning networks for impact

• Finding Solutions – Problem-solving and critical thinking abilities; Spotting and removing potential barriers to learning programme efficacy

We invite you to apply for this exciting opportunity if…

• …you are passionate about fostering professional growth and development within a dynamic organization

We strongly encourage you to apply even if you do not meet every single requirement listed. We believe that diversity of thought and background contribute to our collective success, and we are committed to providing opportunities for growth and development for all employees.At GOAL we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just contact our Recruitment Team atGOAL commitment to Diversity, Equity and Inclusion:GOAL is an equal opportunity employer. We celebrate diversity and are dedicated to building an inclusive environment where all employees can thrive. We are particularly eager to receive applications from women, people with disabilities, members of ethnic and racial minority groups and other underrepresented groups. We recognize that a diverse team enhances our ability to serve our mission effectively. We believe that the more inclusive we are, the better our work will be. Join us in creating a workplace where everyone belongs and contributes to making a difference.All employees share the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. Moreover, GOAL does not discriminate against any employee, volunteer, or applicant on the basis of race, age, gender identity, origin, political opinion, civil status, medical condition, disability, ethnic background, colour, religion, marital status, veteran status, sexual orientation or any other characteristic protected by applicable laws in our recruitment, hiring, training, promotion, or any other people processes.Accountability within GOAL :
At GOAL, a commitment to our values and integrity framework is critical to working with us. Every candidate offered a position will be expected to adhere to the following key areas of accountability:Compliance with Policies and Procedures: Adhere to all GOAL policies and procedures, including safeguarding, the code of conduct, health and safety, confidentiality, do no harm principles, and protocols addressing unacceptable behaviour. This ensures a safe, respectful, and ethical work environment.Safeguarding Reporting: Promptly report any concerns regarding the welfare of a child or vulnerable adult. Protecting those we serve is a fundamental responsibility and priority.Dignity at Work: Report any concerns about inappropriate behaviour by GOAL staff or partners. Maintaining high standards of conduct is essential for our integrity and the trust placed in us by the communities we serve.Safeguarding
GOAL is absolutely committed to the safety and well-being of children and vulnerable adults. We achieve this comprehensive safeguarding approach through a combination of measures, including rigorous background checks and training for all staff and volunteers, clear safeguarding policies and procedures, open reporting channels to encourage raising concerns, and partnerships with child protection organizations (if applicable). As part of our commitment to accountability, all GOAL staff are mandated to report any concerns regarding the safety of children or vulnerable adults.General Terms and ConditionsThis Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.

Expected salary

Location

Dublin

Job date

Sun, 27 Oct 2024 05:48:46 GMT

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