L&D Instructional Design Associate/ Training Content Creator, AU Ops L&D in NSW, Australia

Description

Amazon Australia Customer Fulfillment Operations is looking for a L&D Instructional Design Associate/ Training Content Material Creator to support the design and development of training material and contend within the Learning & Development department.

If you are passionate about designing and developing world-leading learning technologies and content, this is your chance to make history. We are looking for a learning professional with an exceptional learning experience design and content development skill set to analyze our business needs and support content updates for our existing training material.

The successful candidate will be responsible for conducting training needs analysis, design, delivery and evaluation of training programs and material. This will also include using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess the learner skill development. In addition, the Trainer will work on special projects and other training needs and development.

Key job responsibilities

• Create, organise, administer, maintain and manage training material and curriculum

• Manage multiple projects and priorities simultaneously and mitigate risks to eliminate potential roadblocks in the design, development and implementation of training.

• Analyse the audience, environment, technologies, content, and operational constraints to identify business relevant learning objectives and propose efficient and scalable products.

• Design tailored curricula considering UI, accessibility & DEI standards and trade-offs associated with selecting the best delivery methods.

• Continuously evaluate and enhance solutions, considering factors such as quality, business impact, scalability, and sustainability.

• Take a data driven approach to understand successes and improvement opportunities for the designed solution while establishing methods for ensuring both consistency and quality.

• Partner effectively with technology, operations and field learning teams who are subject matter experts on the process

Basic Qualifications

• Expertise in instructional design and experience designing solutions

• Understanding of how Learning Management Systems (LMS) work, including commons LMS features and the use of eLearning products (such as Rise, Articulate, SCORM files)

• Proven track record of designing and developing learning products that positively impact specific success metrics (e.g., learner engagement, knowledge retention, performance improvement).

• Expertise in planning, implementing and assessing training.

Preferred Qualifications

• Tertiary Education (Bachelor’s/Masters Degree) in relevant discipline (e.g Instructional Design, Educational Technology, Computer Science, UX Design).

• Cert IV in Training & Assessment

• Experience in a training role (Coordination, Facilitation, Management)

• Knowledge of User Experience (UX) principles to create intuitive and engaging learning experiences, with familiarity in UX design tools (e.g., Figma, Adobe XD).

• Basic programming and coding skills (e.g. familiarity with JavaScript, understanding functions, conditionals, arrays, loops, and basic troubleshooting). – Basic knowledge of HTML and CSS (e.g. understanding basic elements, styling, and basic troubleshooting).

• Experience leading the development of game-like elements and simulations to create immersive and experiential learning environments.

• Familiarity with the latest developments in educational technology such as AI, chatbots, and AR/VR.

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.