L1 Product Support Lead (1am – 9am GMT+2)

Overview

CreatorIQ is looking for a Product Support Lead who will be responsible for supporting our clients and providing them with incredible experiences. What will set candidates apart are interpersonal skills and a strong affinity for people, as well as an aptitude for technical support. You will join a dynamic and fast-paced environment and will work with our most strategic clients.

What you’ll do:

• Provide direct web meeting, chat, and email support to CreatorIQ clients with a focus on enhancing the customer experience
• Provide clients with specialized support through complex issues in the form of screen shares and working sessions
• Research, follow up on and resolve client issues in a timely manner
• Responsible for handling a range of complex technical issues and troubleshooting client reported problems
• Provide clients with tips & tricks about using the platform, with a focus on platform education
• Contribute to improving the overall service experience
• Share feedback and ideas with upper management
• Provide technical support and guidance to our client groups
• Analyze the severity of issues & work with internal teams to prioritize accordingly

Who you are and what you’ll need for this position:

• Ability to multi-task in a fast-paced atmosphere with multiple and changing priorities and responsibilities
• Detail-oriented, with good organizational skills
• Technical support experience in a high-paced environment
• Patience to work through complex issues
• Friendly and collaborates effectively with others
• Ability to work independently with excellent time management
• Excellent communication skills, both verbal and written
• Excellent problem-solving skills
• Familiar with ticketing systems such as Zendesk & Jira
• Demonstrable ability to think strategically, adn problem solve creatively
• Social media knowledge & experience is a plus (How to authenticate social accounts etc..)

 

Who we are:

CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Airbnb, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems.  CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.

 

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what’s important, we create a synergistic atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

 

Compensation, Benefits and Beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.