Junior Delivery Manager

Company Description

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do:

• No. 1 Best Large Workplace in Ireland by GPTW
• 5th Best Super Large Workplace in the UK by GPTW
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK 2023 by GPTW
• Top 10 Best Place to Work UK by Glassdoor

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!

Job Description

Version 1 is having an incredibly successful 2023 and this is on the back of a successful 2022 and 2021. With growth through successful delivery, combined with an excellent set of core values that enable internal collaboration and make business straightforward are reasons to join Version 1. We have been incredibly successful in winning Public Sector business while expanding our existing Private Sector clients. 

As a Junior Delivery Manager at Version 1, you will play a key role in ensuring the successful delivery of IT services to our clients. You will work closely with senior members of the service delivery team to oversee projects, manage client relationships, and ensure that service level agreements (SLAs), service commitments and project deliverables are met.

You’ll be responsible for:

• Assist senior delivery manager in managing client accounts and relationships.
• Manage the performance and quality of service commitments and deliverables to the customer.
• Monitor project timelines and deliverables to ensure that projects are completed on time and within budget.
• Ensure strict adherence to the customers methodologies, processes, tools, and frameworks.
• Act as a primary point of contact for clients, addressing any questions or concerns they may have.
• Collaborate with cross-functional teams, including development, testing, and operations, to ensure seamless service delivery.
• Assist in the development and implementation of service improvement initiatives and deliver value add to the customer.
• Track and report on key performance indicators (KPIs) to measure the success of service delivery efforts.
• Assist in preparing and delivering client presentations and reports.
• Stay informed about industry trends and best practices in service delivery and IT management.
• Weekly overview and delivery assurance meeting.

Monthly and quarterly governance review meetings.

Qualifications

• Consulting Mindset or Experience in consulting
• Bachelor’s degree in a relevant field (e.g., IT, business administration).
• Previous experience in a customer-facing role is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Knowledge of IT service management frameworks (e.g., ITIL) is a plus.
• Proficiency in project management tools and software.
• Willingness to learn and grow within the role.

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company’s profits.
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance.
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
• Employee Wellbeing schemes including Ergonomic Tech Equipment, Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more.
• Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

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