J-CPT-6795 Remote Desktop Technician

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REQUIRED SERVICE: IT Services

REQUESTED EXPERIENCE TIER LEVEL: Senior to Advanced Level

MIN. HOURS/WEEK: 40 hours

SHIFT TIME ZONE:: CST

SHIFT HOURS: between 8:00am to 5:00pm

SHIFT DAYS: Monday to Friday

Number of VAs: 1

GENDER PREFERENCE: N/A

LANGUAGES SPOKEN/PREFERENCE: English

ACCENT PREFERENCE: neutral accent

REGION PREFERENCES: no preference

Remote Desktop Technician

As a Remote IT Desktop Support Technician, you will be a key member of our IT Department, providing high-level support to internal employees, contractors, consultants, and vendors working remotely across various environments, including offices, sales showrooms, and manufacturing plants. This senior-level role is designed for experienced IT professionals who can demonstrate exceptional technical skills and leadership capabilities. We are seeking a dynamic individual to remotely support our offices and plant with the following responsibilities:

Responsibilities and Duties:

• Inventory Control: Manage and maintain accurate records of IT equipment and supplies.
• Software Troubleshooting: Perform troubleshooting of software including, but not limited to Microsoft Office, Outlook, Security software
• Hardware Repair: Perform advanced troubleshooting and repair of laptops and other hardware components.
• Mobile Device Management: Oversee the configuration, deployment, and management of iPads, iPhones, and other mobile devices.
• Remote Support: Provide comprehensive remote support and occasional on-site desktop support as needed.

Knowledge and Skills:

Essential Skills:

• Communication: Superior interpersonal communication skills, both written and verbal.
• Problem Solving: Advanced problem analysis and problem-solving capabilities.
• Initiative: Demonstrated initiative and the ability to work independently.
• Innovation: Creative thinking and the ability to innovate IT solutions.
• Organization: Exceptional planning, organizing, and multitasking skills.
• Accuracy: High attention to detail and accuracy in data collection and documentation.

Technical Skills:

• Service Management: Proficient in managing help/service desk operations.
• Technical Support: Advanced in Remote desktop support, including advanced troubleshooting techniques.
• Mobile Devices: experience with mobile device configuration, deployment, and support.
• Software Proficiency: Strong proficiency in various software applications and operating systems, such as Salesforce, VPN solutions, ERP tools.
• Operating Systems: In-depth knowledge of Microsoft and Apple operating systems.
• Ticketing Systems: Proficient in using help desk or incident management ticketing software.
• Productivity Tools: Expert knowledge of Microsoft Office Suite and other productivity tools.

Qualifications:

Required:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience: Minimum of 2 years of experience in an enterprise IT deskside/desktop support role.
• Certifications: Relevant IT certifications such as CompTIA A+, Microsoft Certified Professional (MCP), ITIL Foundation, Apple Certified Support Professional (ACSP), or HDI Desktop Support Technician.

IMPORTANT NOTES

• Must pass all the above requirements before applying and comply to HR terms and conditions.
• Must be from the relevant field or background.
• Must be a good speaker in English.
• Must be an individual & not a company.

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!

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