PayPal
Job title:
Italian Collections Specialist
Company
PayPal
Job description
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.Job Description Summary: As an Italian Collections Specialist, your goal is to deliver best-in-class service to our customers while taking problem solving and customer service to a new level. You will also uphold the highest level of customer service while supporting customers who find themselves financially (or non-financially) vulnerable.Job Description:Meet our TeamThe Collections team is based in Dublin, covering different products such as Negative Balance, PayPal Credit/Global Pay Later (including Collections for vulnerable customers) and PayPal Working Capital. Many different markets are represented within Collections (UK, IT, FR, NL, DE, ES).Your Way to ImpactAs an Italian Collections Specialist, you will engage with PayPal customers where a missed payment has occurred on their account, performing a range of collection duties including providing guidance and education to customers in order to assist with short term or long-term difficulties. You will ascertain what level of support each customer needs, based on their unique situation, and have access to a number of Forbearance options to help customers get back on track. You will show a strong level of empathy and understanding of each customer circumstance and always put the customer at the forefront.Your Day to Day:Reach out to customers via automated Dialer system and email transmission to negotiate payment solutions for their accounts with the aim to bring those back into good standingConstruct individually tailored solutions while being in compliance with FCA guidelines (TCF, Vulnerable customers etc).Educate customers on different forbearance options available and relevant impact to Credit BureausMaintain and promote a positive attitude while meeting production and quality goals.Display initiative to take on additional responsibilities geared towards professional growth and development.Ensure quality and “right customer outcome” is upheld for every customer contactWhat you need to bring:Fluency in Italian and EnglishAbility to learn and adapt to new systems and software changesAbility to communicate effectively via email and phone using effective grammar and punctuationWell-developed sense of urgency and follow throughAbility to develop and maintain professional working relationships with co-workers and peersAbility to adapt to an ever-changing environment which requires flexibilityHave a passion for helping and resolving customer issuesCall center environment experience is advantageous but not essentialWe know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.Additional Job Description:Subsidiary: PayPalTravel Percent: 0Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visitWho We Are:
to learn more about our culture and community.PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit , and .PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .Any general requests for consideration of your skills, please
Expected salary
Location
Co Dublin
Job date
Wed, 13 Mar 2024 23:27:35 GMT
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