IT Systems Analyst II

Job title:

IT Systems Analyst II

Company

PlayStation

Job description

Why PlayStation?PlayStation isn’t just the Best Place to Play – it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.Why PlayStation?PlayStation isn’t just the Best Place to Play – it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, PlayStation™Now, acclaimed PlayStation software titles from PlayStation Studios, and more.PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.The TeamThe Custom Application Solutions Team amplifies SIE employee experiences with fully supported and iteratively improved IT solutions. Our tenet focuses on understanding our employee and business needs with compassion, as well as delivering integrated experiences using exciting innovation through outstanding products.The team consists of analysts, developers, QA testers, data engineers and systems administrators. Together, we deliver, sustain, and enhance IT enterprise products such as ServiceNow and other custom business applications built on the SaaS/PaaS platform. Our solutions boost productivity and help teams work together more efficiently across all departments worldwide.The RoleWe are looking for an IT Systems Analyst that is passionate about delivering high-quality user experiences to our internal user community through business and systems analysis as well as solution design and planning.As an IT Systems Analyst you will assist in maintaining the ServiceNow platform. Our Operations team is responsible for tier 3 end-user support, code migration/release support as well as production availability for 5 ServiceNow instances. This role will provide hands on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution. You will work in a team environment and will help manage the operations queue as needed.You will work with our SIE partners and application users to understand their business needs, promote existing Enterprise Applications solutions, and document user needs as requirements. Partnering with product (Scrum) teams to craft and deliver new features on existing products to support users’ outstanding business needs, and you will evaluate and recommended new products to be introduced to the IT enterprise as needed. You will support the Operations team and manage the queueThe ideal candidate will thrive in a constantly evolving business landscape. They will have both courage and vision to turn ambiguous business needs and problems into opportunities to deliver value. They will adapt well to change and feel at home among hardworking, forward-thinking teammates.ResponsibilitiesMaintain and support the ServiceNow platform while adhering to team policies and standards.Respond to incidents for application availability issues as part of on-call dutiesUse your technical knowledge to triage service availability issues and restore serviceResearch and resolve system defects, perform root cause analysis, and drive permanent resolutionParticipate in and coordinate maintenance activitiesPrepare and maintain application support/process documentationFulfills requests from users and operations within service level agreements and drives operational excellence through process improvement and monitoring development efforts related to supported technologiesCommunicates status updates and technical details, such as infrastructure, application and client impact, and component points of failure to management, and provides reporting on environment and incident status in operational meetingsPrepares technical documentation and develops procedures for trouble shooting incidents in order to identify production failure scenarios, vulnerabilities, and improvement opportunities requiring escalationsGather/document business requirements from Enterprise Applications partners and usersPerform business and systems analysis to determine suitable, sustainable, and scalable application solutionsDesign application features in collaboration with Scrum teammates; write Stories to be implemented during Sprints; plan rollout of features to users as well as user communicationSupport partner management activities and help manage user expectations with reference to current and future applicationsAdvise business decisions concerning similar applications using data-driven, unbiased methods to evaluate them and recommend one over othersStay informed of new and upcoming product offerings on enterprise applicationsRecommend new and improved user experiences for product roadmapsWork with vendors and/or external parties to support implementation of new solutions as neededWork with Security, Legal and other business teams to ensure current and new application solutions are aligned with company regulations and policiesAdopt flexible working hours to support global business operations and initiativesRequired Qualifications & Experience

• 3+ years relevant working experience in an IT System Analysis role with the following skills, qualities, and experience:

Excellent analytical and problem-solving skillsAble to analyze business requirements and arrive at technical solution recommendationsExperience monitoring and maintaining ServiceNow products, supporting software engineering, and operating within an enterprise IT lifecycleConsistent record of accomplishment in project management and the creation of functional requirements/documentation/communication, leading to the implementation of technical solutions across multiple departments in an organizationHighly motivated, solutions-focused, and team-orientedExperience working independently in an organized, methodical, and thorough manner; self-motivated in the discovery and research of IT information using internal and external resourcesExperience with partner/user expectation managementAble to champion a positive, constructive relationship with internal business partners as well as vendors, executives and IT leaders and personnel in onshore/offshore teamsTakes initiative to remain current on new and emerging technologiesExperience with systems analytics and data reporting is a plusExperience with integrated systems architecture is a plusAgile/Scrum or PMP certification is a plusEqual Opportunity Statement:Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including color, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.We sincerely appreciate the time and effort you spend in contacting us, and we thank you for your interest in PlayStation.Equal Opportunity Statement:Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Expected salary

Location

London

Job date

Sat, 14 Dec 2024 07:34:21 GMT

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