IT Support Manager

Job title:

IT Support Manager

Company

European Dynamics

Job description

We currently have a vacancy for an IT Support Manager fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.Your tasks

• Organization, implementation and maintenance of information systems support;
• Coordination of wiki sites, collaborative sites and social networks;
• Participate in the design, execution, and reporting of user acceptance tests and non-regression tests;
• Management and follow-up of user requests;
• Management of incidents related to information systems;
• Conception and organization of user documentation for information systems;
• Conception and management of IS and ICT trainings;
• Coordination of support teams;
• Participation in user, service and project meetings.

Requirements

• Bachelor’s degree in IT or relevant discipline, combined with minimum 17 years of relevant working experience in IT;
• Experience with PL/SQL;
• Good knowledge of ITIL;
• Good knowledge of Excel filters, pivots, charts, and complex formulas;
• Knowledge of end-user assistance or support of information systems;
• Knowledge of wiki, collaborative sites and social networks;
• Experience with Microsoft SQL Server Management Studio would be an asset;
• Experience with VBA macros would be an asset;
• Experience with Jira would be an asset;
• Certification in ITIL foundation would be an asset;
• Excellent command of the English language is mandatory, while knowledge of French C1 would be an asset.

BenefitsIf you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (17529/08/24).We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.You may also consider all our other open vacancies by visiting the career section of our web site ( and follow us on Twitter (@EURODYN_Careers) and LinkedIn.EUROPEAN DYNAMICS ( )is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in . By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company’s recruitment opportunities, in line to the Policy.Furthermore, when providing your data, it is up to you to explicitly consent that your data can be assessed for future job openings, for as long as you do not withdraw such consent. If you do not consent, we will not be able to consider the data you provide to us for future job openings.

Expected salary

Location

Brussel

Job date

Fri, 23 Aug 2024 22:19:35 GMT

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