IT Support Engineer I, IT Services in Brisbane, Australia

Description

At Amazon, we strive to be Earth’s most customer-centric company, where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Amazon has an immediate opening for a lead IT Support for our amazing Brisbane CBD corporate office. If you are you passionate about providing exceptional customer service and resolving technical challenges this could be the your chance to join our team.

As our site lead IT Support Engineer you will have sole responsibility for delivering end-user support, infrastructure management, and audiovisual assistance for the Brisbane Amazon community. With Amazon returning to 5 days per week in office in Jan 2025, this will be a busy time. This is an exciting opportunity to work with a talented team and leverage cutting-edge, in-house AI tools like Amazon Bedrock to support our Amazonians.

What You’ll Do:

• Promptly research, resolve, and respond to user requests, ensuring high-quality support and meeting or exceeding customer expectations (Customer obsession)

• Diagnose and troubleshoot end-user computing issues, from analysis to testing and follow-up

• Collaborate with internal and external partners to process support requests, incidents, and project activities

• Assist with triage and escalation of server, system, or network issues

• Manage accurate inventory of Amazon-owned equipment

• Provide hands-on and remote support for teleconferencing systems and AV presentation equipment

Why Amazon?

• Competitive compensation and benefits package

• Opportunities for career growth and development

• Collaborative and innovative work environment

• Commitment to diversity, equity, and inclusion

If you’re ready to embark on an exciting journey and make a real impact, we invite you to apply for this fantastic opportunity. Join our team and help shape the future of IT support at Amazon.

#austechjobs

Basic Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience

• 2+ years of troubleshooting in a multi-user high availability environment experience

• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience

• 2+ years of supporting and maintaining a corporate network environment experience

• Proven ability to work successfully with limited supervision.

• May require lifting or carrying desktop computers up to 25lbs.

• Some on call responsibilities are required.

• Occasional out of office hours required for urgent requests – Weekend, Evenings or Nights.

Preferred Qualifications

• Experience supporting video conference and teleconference equipment

• 3+ years of network troubleshooting and support experience

• 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience

• 3+ years of troubleshooting in a multi-user high availability environment experience

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.