IT Service Desk Engineer

Job title:

IT Service Desk Engineer

Company

GCS Recruitment Specialists

Job description

Role: IT Service Desk EngineerType: Contract – 12 MonthsLocation: Dundrum, Dublin, Ireland (Fully onsite)Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements and skills

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field

***No Sponsorship Available****** Only 1G dependents/Stamp 4/EU Citizen’s can apply***GCS is acting as an Employment Business in relation to this vacancy.

Expected salary

€120 per day

Location

Dundrum, Co Dublin

Job date

Thu, 07 Nov 2024 08:45:20 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.net) you saw this job posting.