IT Manager (Remote)

Segmed’s mission is to bring higher quality healthcare to millions of patients around the world. We are revolutionizing healthcare research by building a medical imaging data platform with secure and easy data access. We see a future where medical AI helps people get a better standard of care no matter where they are in the world, and we hope you do, too! We are a fast-growing startup in a quickly evolving field and we came out of Stanford and Y Combinator. We’re a 100% remote and distributed team.

Position Summary

We are seeking an experienced Information Technology (IT) Technician & Manager to provide exceptional service to our remote team. This role will be responsible for managing a broad suite of tools, including both hardware and software, while ensuring Segmed operates smoothly and meets all compliance and security requirements. The ideal candidate will bring a combination of technical expertise, problem-solving skills, and a collaborative attitude. You’ll play a key role in supporting Segmed’s growth, fostering innovation, and optimizing team productivity.

Key Responsibilities

This is a hands-on role for a self-starter who can take ownership and drive improvements across IT operations:

• Help Desk & Support: Establish and manage a help desk, implementing policies and procedures to improve response times and productivity.
• Employee Support: Oversee the entire IT lifecycle for employees, including hardware/software configuration, onboarding, training, and offboarding, in close collaboration with HR.
• Tool Optimization: Track and report service usage, identifying issues and optimizing workflows to improve operational efficiency.
• Compliance & Security: Work closely with our vCISO, compliance, and regulatory teams to ensure policies, procedures, and controls are effectively implemented and followed.
• Training & Documentation: Develop or source training materials to support new employees and the rollout of new tools.
• Cross-Team Collaboration: Partner with all teams to understand their unique workflows and technology needs.
• Technology Strategy: Stay current on emerging tools that can enhance productivity or address operational challenges.
• Tool Audit & Consolidation: Conduct an audit of existing tools, identify redundancies, and recommend a streamlined toolset.
• Project Work: Collaborate on additional projects with the CTO, CPO, and other teams as needed.

Required Qualifications:

• 3+ years of experience in IT support or management.
• 1+ years of experience in a technical service/help desk role.
• Must be located in the United States and available to work core hours between Eastern and Pacific time zones.

Knowledge, Skills, and Abilities:

• Broad understanding of healthcare and health tech sectors.
• Expertise in managing and configuring tools such as Google Workspace, Microsoft 365, and Atlassian (Jira, Confluence, etc.).
• Familiarity with VPN/firewall management, email gateways, VMware, CRM tools, Vanta, SentinelOne, Addigy is a plus.
• Eagerness to learn and grow in areas where there are knowledge gaps.
• Proficiency with both Mac and PC environments.
• Exceptional attention to detail and strong problem-solving abilities.
• Excellent communication skills, with the ability to train and educate diverse teams.
• Ability to work independently and as part of a remote team.
• Strong ethical standards and a commitment to fostering a culture of compliance and integrity.

Why Segmed?

• Impact: Work on meaningful projects that are improving healthcare on a global scale.
• Flexibility: Enjoy the freedom of working in a fully remote, distributed environment.
• Growth: Be part of a fast-growing startup with the opportunity to shape the future of healthcare technology.
• Culture: Join a team that values innovation, collaboration, and integrity.

Segmed Values

• Transparency: We tell it like it is, good or bad
• Social Good: People first
• Learning Mentality: We acknowledge what we don’t know and find out
• Integrity: Do the right thing even if no one’s watching

The Segmed team is international. We have team members from a huge variety of backgrounds and lifestyles. We consider equal opportunities essential. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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