IT EUC Remote Center Support Intern

Job Description

Why GMF?

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru. 

About the role

The IT Remote Center Support Intern will provide technical support, via phone, email, on-site and other means of communication to all GMF employees. Responsible for assisting with researching and documenting resolutions for all escalated tier I technical support issues from GMF Remote Center Users.

Assist in the installation, configuration and diagnoses of laptop / desktop hardware / software related issues for remote center users to determine proper solution / course of action.

Also will support the area with researching, implementation and documenting proven best practice standards which require communication between technical IT staff, business management and vendors while building positive relationships.

Locations: BOGOTÁ, COLOMBIA

What you need

• Studying bachelor in IT, Computer Science, or related.
• Basic working knowledge of desktop / laptop, hardware and software support.
• Basic working knowledge of operating systems and applications such as Windows, MS-Office suite, technical utilities and proprietary vendor software.
• Basic knowledge of network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote and on-site users.
• Basic knowledge of Active Directory
• Basic verbal and written communication skills. (English).
• Analytical skills with an ability to think logically and be able to make correct decisions
• Ability to make recommendations for courses of action to address hardware / software related issues.
• Ability to provide first level problem diagnoses for laptop / desktop hardware / software issues.

What you will be doing

• Assist with the maintenance / support of AV technologies.
• Complete assigned requests and incidents based on ITSM platform.
• Conduct hardware preparation and setup for end users.
• Contribute to the Service Now Knowledge Base.
• Test hardware and software for future upgrades.
• Assist with the development of an ITSM platform.
• Maintain updated knowledge on computer hardware / software.
• Assist with the maintenance and upkeep of the Remote Center Secure Data Center.

What we offer

At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours. 

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Disclaimer

Colombia – GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.

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