Qualifications & Experience:

• Proven experience in Customer Experience (CX) service, preferably in an e-commerce setting.
• Previous experience in e-commerce customer support is a plus, helping to understand customer needs and product-related inquiries.
• Experience with contract remote work, demonstrating the ability to work independently and manage time effectively.
• Fluent in English, both written and spoken, with excellent grammar and communication skills.

Technical Skills

• Proficiency in Notion for project management, task organization, collaboration, and documentation.
• Proficiency in Slack for effective communication, collaboration, and team coordination, including channel management, file sharing, and real-time messaging.
• Proficiency in GSuite for productivity, document management, and collaboration, including Gmail, Google Drive, Google Docs, Sheets, and Slides.
• Familiarity with Loom for creating and sharing video content, including screen recordings, tutorials, and presentations, to enhance communication and training within teams.
• Experience with customer support through a CRM system (e.g., Zendesk, Salesforce).
• Familiarity with Shopify for order management and customer inquiries. 7. Proficiency translation tools to accurately translate E Commerce content into multiple languages, maintaining consistency and quality.

Soft Skills

1. Team Collaboration:

Demonstrate strong teamwork abilities, working effectively with colleagues to achieve common goals.

Communicate clearly and effectively, both verbally and in writing.

2. Attitude and Reliability:

Maintain a positive attitude and approach to problem-solving.

Exhibit high reliability and dependability, consistently meeting deadlines and expectations.

3. Organizational Skills:

Be highly organized, able to multitask, and demonstrate a strong commitment to customer satisfaction.

4. Independent Work:

Ability to work independently and as part of a team in a fast-paced environment, managing multiple tasks simultaneously.

• Join a market leader within Apparel & Sporting Goods
• Opportunity within a company with a solid track record of performance
• Flexible working options