Intake Specialist, Bushwick Homebase in BROOKLYN, New York

Organizational Overview: RiseBoro Community Partnership is a comprehensive agency that serves underserved communities in New York City. Since its inception in 1973, RiseBoro has collaborated with community leaders, government agencies, and private investors to address housing, health, and service needs. Their programs span various areas, including housing, senior services, health care, youth development, education, empowerment, community development, arts programming, skills training, homelessness prevention, and access to healthy foods.

Here are some highlights:

Youth Center: RiseBoro converted 30,000 square feet of vacant land into a youth center, providing local youth and their families with opportunities for skill development, mentorship, and growth.

Senior Services: RiseBoro was designated the first Innovative Senior Center in Brooklyn by the NYC Department for the Aging. Their extensive programming includes health management, physical exercise, and nutritional programs, collaborating with local hospitals and universities.

Affordable Housing: RiseBoro is involved in affordable housing projects, such as the Hunters Point venture, which includes 1,100 apartments and retail/community space. 80% of the units are permanently affordable or earmarked for seniors.

RiseBoro’s mission is to empower communities to thrive, regardless of the odds. They work toward a city where zip codes don’t determine health outcomes, housing stability, or economic power.

If you’re interested, consider becoming part of the RiseBoro community.

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s experience in the exact or comparable position and additional preferred qualifications will be considered.

Purpose of Position: The Intake Specialist will be representing RiseBoro in the community and interacting with prospective clients, service providers, funding agencies, and community stakeholders.

Schedule: Monday – Friday (Day Shift)

Salary: $42-49k annual DOE

Roles, Responsibilities and Essential Duties:

• Coordinate the intake process, review eligibility documentation, schedule appointments, make referrals, and provide all individuals with information on community resources

• Screen and assess individuals for program eligibility and determine the appropriate next steps for all individuals seeking assistance

• Review eligibility documentation to ensure compliance with contractual guidelines

• Coordinate with the supervisor in scheduling new client intake

• Ensure all client resources are up-to-date and available in reception area

• Perform periodic outreach activities to publicize the program offerings and communicate the availability of services

• Receive and sort mail deliveries

• Ensure the reception area is organized, safe, and presentable

• Ensure accuracy when performing administrative tasks i.e., data entry, filing, copying, and faxing

• Maintain daily logs of client and staff signatures; ensure all sign daily

• Assist in preparing letters and documents for community-based outreach activities

• Other duties as assigned

  Required Skills/Qualifications:

• High School Diploma or High School Equivalent (HSE/GED) required

• Bilingual English/Spanish speaker required

• Experience in Microsoft Office Suite and client databases required

  Skills, Knowledge & Abilities:

• Knowledge of the NYC public benefits system, HRA, and DHS preferred

• Ability to demonstrate a high level of professionalism and strong presentation skills

• Proficient in scheduling software i.e., Appointments Plus

• Experience working in non-profit organizations preferred

• Excellent customer service skills and interpersonal skills

• Excellent oral and written communication skills

• Excellent organizational skills with attention to detail

• Ability to effectively multi-task, follow up processes, and produce quality work on time

• Ability to work independently and collaboratively as a team

• A self-starter with a positive enthusiastic attitude

• Ability to work with a diverse population, and contribute to building a positive team spirit

• Ability to be flexible and adaptable

• Commitment to RiseBoro’s mission, vision, and values

• Ability to exercise good judgment and maintain confidentiality, particularly with client information

• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities

• Commitment to supporting communities that have experienced systemic oppression and bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

  Employee Benefits:

• Medical, Dental, Vision

• FSA after 60 days

• Commuter Benefits after 30 days

• 403B eligible after 30 days

• 13 Agency Holidays off

• 15 Vacation Days year 1

  The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

EEOO/AFFIRMATIVE ACTION

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.