Information and Communication Technology (ICT) Officer (NIST Compliance) (3 Positions)

Position Title : Information and Communication Technology (ICT) Officer (NIST Compliance)
Duty Station : Multiple Duty Stations
Classification : Professional Staff, Grade P3
Type of Appointment : Fixed term, one year with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : 29 April 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. Candidates from the following non-represented member states:
   Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu

Second tier candidates include:
All external candidates, except candidates from non-represented member states.

Context:

The United States Refugee Admissions Program (USRAP), managed globally by the International Organization for Migration (IOM), aims to resettle tens of thousands of refugees annually. IOM staff provide a range of services including case processing, health assessments, cultural training, transportation, and a travel loan program. The Department of Operations and Emergencies (DOE), oversees and guides IOM’s support for resettlement programs. In line with a Memorandum of Understanding (MOU) with the Department of State’s Bureau of Population, Refugees, and Migration (PRM), the Information and Communication Technology (ICT) Officer (NIST Compliance) will focus on monitoring compliance with the MOU, emphasizing the analysis of background checks for all IOM staff involved with the USRAP.

Under the overall supervision of the Chief of Mission (CoM) and the direct supervision of the Resources Management Officer, and with technical oversight of the Regional Information Management and Technology Officer in the Regional Office, and in close coordination and collaboration with the relevant central ICT teams and the Resettlement Support Center (RSC) Project Manager and the USRAP Data Integrity Officer, the Information and Communication Technology (ICT) Officer (NIST Compliance) will be responsible and accountable for managing the implementation and standardization of Information and Communication Technology (ICT) activities in the Country Office (CO). The incumbent will align the technological resources with the organizational and operational goals to ensure compliance with the National Institute of Standards and Technology (NIST). The incumbent will contribute to the development and execution of ICT related projects, develop, and implement ICT business continuity and disaster recovery plans. The incumbent will supervise the ICT team in the Country Office and will build relationships with key stakeholders including United Nations and humanitarian emergencies.

Core Functions / Responsibilities:

1. Manage and coordinate ICT Operations, resources, and staff to support the CO and USRAP operational needs, NIST compliance requirement and broader organization strategy.
2. Oversee the information management, technology, and security operations in the CO in line with USRAP/RSC business requirements and organizational strategy in close consultation with USRAP Data Integrity Officer and the central ICT teams to ensure compliance with the NIST framework and IOM ICT security requirements.
3. Plan, coordinate, implement, and monitor compliance of NIST cybersecurity standards and guidelines to ensure that any changes take place in a controlled and auditable manner, including relevant ICT records and documentation.
4. Provide technical, strategic, and tactical planning, organization, direction, and reporting through monitoring and evaluating of cybersecurity program progress and provide accurate and timely reports to the management.
5. Respond promptly to information security incidents, mitigate risks, and escalate complex issues to the relevant specialist teams/units for resolution.
6. Coordinate with the central ICT information security unit to support the roll out of cyber security efforts.
7. Identify assets that require protection and implement the controls in the security and privacy plans.
8. Promote creativity in digital innovation and identify; assess and implement areas for improvement and adoption of technology.
9. Coordinate with HQ, Regional Office and Country Office leadership and Project Managers to assess and address the challenges and needs in ICT.
10. Translate the business challenges into practical ICT solutions to ensure the efficient functioning of CO’s operations.
11. Maintain data systems and analytic reports, ensuring data accuracy and insights to support data-driven decision-making.
12. Provide technical support for the efficient procurement and provision of ICT-related equipment, supplies, and services to meet business requirements.
13. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Cybersecurity, Computer Engineering, Computer Science, or a related field from an accredited academic institution with five years of relevant professional experience; or,
• University degree in the above fields with seven years of relevant professional experience.

Experience

• Experience in management of ICT functions in an international organization or an international agency in a field location.
• Proven experience in IT security, particularly in compliance and standards, with a focus on NIST cybersecurity frameworks and guidelines.
• Experience in managing risk, implementing, and maintaining security controls, and responding to and recovering from cyber security incidents.
• Proven experience in engaging with stakeholders to understand business needs and translate to digital solutions.
• Ability to design and implement digital innovations to improve business processes.
• Hands on experience in planning, design, development, implementation, and maintenance of computer information systems; and,
• Experience in management and implementation of networks in multisite environments.

Skills

• NIST or IT Security Certification such as CISSP, CISM, CISA, CRISC, NCSP etc is an added advantage.
• A certificate in project management (PMP or Prince2), Business Relationship Management, andor IT service management (ITIL) is an added advantage.
• Certificate in any of the following: Cisco Certified Network Associate (CCNA), Microsoft Certified System Administrator (MCSA); Cisco Meraki Solutions Specialist; Microsoft 365 Fundamentals Certified is a distinct advantage.
• Relevant certification in system and cloud computing is a distinct advantage.
• Proficiency in NIST cybersecurity frameworks and standards, with the ability to apply them in diverse organizational contexts.
• Demonstrated ability to supervise and train teams to work effectively and harmoniously. • Project management skills for efficient roll-out of ICT initiatives.
• Demonstrated ability to communicate with business leaders and those with limited technical background effectively.
• Knowledge of database management and data processing systems.
• Demonstrated ability to handle confidential data in a professional, responsible, and mature manner.
• Familiarity with global IT security trends and the ability to adapt NIST standards to evolving security threats and technologies; and,
• Knowledge of Windows Operating System, NetworkSystems administration, TCP/IP, Telecoms, Network Protocols, Cisco devices, VPN, MS Telephony, MS Office 365 apps, Antivirus Software, and utilities.

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English and Spanish is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, and Russian) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

This selection process will be used primarily to staff the following duty stations:

• Bogota, Colombia
• Quito, Ecuador
• Guatemala City, Guatemala

1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link. https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.